Technical Engineer - New Grad

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at  or follow us on Instagram or Linked In.

Within our Customer Experience (CX) organization, we are looking for technically savvy, customer-focused individuals who want to help healthcare organizations maximize the value of QGenda. QGenda Technical Engineers are product experts who leverage their knowledge to deliver high-quality support and meaningful customer experiences.

As a QGenda Technical Engineer - New Grad, you will deliver exceptional reactive support for QGenda customers by providing accurate, timely solutions to technical issues. You will learn core product functionality, follow established troubleshooting processes, and collaborate closely with peers and senior engineers to resolve cases efficiently. This role builds the foundation for technical mastery and customer excellence within the QGenda Technical Engineering team.

• Maintains a professional and positive attitude in all customer and company interactions, both internal and external.
• Demonstrates foundational technical QGenda knowledge needed for Tier 1, 2, 3+ support.
• Independently manages a diverse workload of support cases and complex project assignments, delivering optimal and accurate solutions with minimal guidance.
• Update, customize, configure, and manage client environments on an ongoing basis
• Consistently manages customer expectations, meets Service Level Objectives (SLOs), and achieves high customer satisfaction through timely, accurate solutions.
• Promotes customer stability and self-reliance through knowledge-transfer and leveraging QGenda Help Center.
• Adheres to all support policies, workflows, and ticket-handling processes.
• Handles Concierge phone support with verbal and technical proficiency.
• Collaborate with CS Team, Product Liaison, and other teams to assist with technical issues raised by customers
• Act as a point of escalation for QSS team as a Swarm Lead to resolve any escalated cases
• Quickly identify and
  ** escalate
  * * any potential client risks to CS Team
• Mentors and trains QSS team members, sharing best practices and providing technical guidance as tenure and expertise progress.
• Completes other duties as directed by a member of QGenda management/leadership.

• Strong collaboration and communication skills
• Solid case/time-management and attention to detail
• Ability to complete assignments autonomously and maintain timely…