AI Innovation Analyst

Job Description – AI Innovation Analyst

Roofing Corp of America (RCA) is a subsidiary of First Service Corporation, a North American leader in property services. RCA provides roofing services across 29 branch locations in the United States.

The AI Innovation Analyst is a hybrid business, technology, and project execution role responsible for identifying, evaluating, prototyping, implementing, and communicating practical AI use cases across the organization. The role collaborates with executives, business unit leaders, functional managers, frontline staff, IT, Security, Data, and external vendors to turn AI ideas into well‑defined, secure, measurable solutions. It combines business analysis, project management, AI technical knowledge and innovation catalysis.

The AI Innovation Analyst transforms AI from an emerging technology into a practical, secure, and measurable business capability by working across all levels of the organization—from C‑level leaders to frontline staff—to identify opportunities, shape use cases, coordinate pilots, support technical enablement, promote responsible AI use, and help RCA safely scale AI‑driven innovation enterprise‑wide.

• Identify high‑value AI use cases with business users
• Translate business needs into AI solution requirements
• Facilitate AI workshops with executives, managers, and staff‑level employees
• Support development and configuration of AI prototypes and pilots
• Coordinate AI projects from intake through pilot and production readiness
• Help ensure AI solutions meet RCA security, governance, and data access requirements
• Build prompt templates, AI playbooks, and user enablement materials
• Track AI adoption, outcomes, risks, issues, and lessons learned
• Serve as a practical translator between business teams, IT, Security, Data, vendors, and leadership

• Bachelor’s degree in Business, Information Technology, Computer Science, Data Analytics, Engineering, Cybersecurity, or a related field; equivalent experience may be considered
• 4+ years of experience in business analysis, project management/coordination, technology implementation, data/analytics, automation, innovation, or digital transformation
• Demonstrated interest in and working knowledge of generative AI, automation, analytics, or enterprise AI tools
• Experience gathering requirements, documenting workflows, facilitating stakeholder discussions, and translating business needs into solution requirements
• Experience coordinating cross‑functional projects with business, technical, and leadership stakeholders
• Ability to work with both senior executives and staff‑level users in a clear, credible, and practical manner
• Strong analytical skills with the ability to assess business value, feasibility, risk, and adoption considerations
• Excellent written and verbal communication skills
• Strong organizational skills and ability to manage multiple pilots, tasks, stakeholders, and deadlines
• Working knowledge of Microsoft 365 tools, SharePoint, Teams, Excel, PowerPoint, and collaboration platforms
• Ability to learn new tools quickly and explain them to others in simple, practical terms

• Experience with multiple AI or automation platforms such as ChatGPT Enterprise or Business, Microsoft Copilot, Claude / Claude Code, Azure AI, Power Automate / Power Apps, AI‑enabled SaaS tools
• Experience creating prompts, GPTs, AI assistants, automations, dashboards, or workflow prototypes
• Familiarity with AI concepts such as LLMs, RAG, AI agents, prompt engineering, embeddings, APIs, and human‑in‑the‑loop workflows
• Familiarity with AI security concepts such as data oversharing, prompt injection, hallucination, DLP, least privilege, audit logging, and approved tool governance
• Experience working in construction, field services, commercial services, industrial operations, or multi‑business‑unit organizations
• Experience supporting M&A integration, operational standardization, or enterprise transformation programs
• Familiarity with business systems such as ERP, CRM, field service, estimating, service management, or ticketing platforms

• Understands…