Senior Knowledge Manager - ITIL, ServiceNow, Enterprise KM
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-09-09
Listing for:
DMI
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst, IT Specialist, IT Consultant
Job Description & How to Apply Below
DMI is seeking an experienced Senior Knowledge Manager in Atlanta to lead enterprise knowledge management initiatives across IT ops. You will govern documentation standards, establish governance for knowledge articles, and drive improvements in first‑call resolution and self‑service adoption.
You will collaborate with Service Desk, Infrastructure, IAM, and Engineering teams to optimize knowledge processes, foster continuous learning, and ensure compliance with IT governance policies.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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