Senior, International Logistics Analyst

JOB DESCRIPTION

Job Title Senior, International Logistics Analyst

Location Atlanta, GA

FLSA STATUS Exempt

Reports To Director, Service Delivery

Revenue /Size Of Budget Accountability N/A

LOG-NET is a leader in providing advanced logistics and supply chain platforms, leveraging cutting-edge technology to enhance visibility and efficiency. We are dedicated to delivering exceptional service and innovative solutions to our customers. The Supervisor of Account Management is a highly skilled and motivated individual who leads our service delivery operations and ensure the highest levels of customer satisfaction and project success.

Job Summary:

The Senior, International Logistics Analyst is a management role responsible for managing data quality staff, trading partner staff, deployments, key account management, customer logistics data quality control, LOG-NET logistics platform training, knowledge management and maintenance of knowledge articles, and project management. This role coordinates that activity of account management, deployment of new and existing customer projects, and ensures the delivery of high-quality service.

The Senior, International Logistics Analyst is also responsible to coordinate weekly account meetings and quarterly business reviews with assigned accounts.

• Keep company wide standards, controls and goals for account management and project management.
• Oversee the day-to-day operations of the LOG-NET platform service delivery team, ensuring efficient and effective deployment of customer projects.
• Manage the deployment of new and existing customer projects, ensuring timely and successful implementation.
• Follow company processes and best practices for service delivery, customer quality control, and project management.
• Effective use of the Service Now platform to coordinate incidents, problems and changes of customers.
• Continuous improvement in the product knowledge of the LOG-NET application and global logistics processes and standards.
• Identify and pursue new business opportunities within existing customer accounts.

• Develop and deliver training programs for customers and internal staff, ensuring they are knowledgeable about LOG-NET products and services.
• Create and maintain a knowledge management system, ensuring that relevant information is easily accessible to staff and customers.

• Oversee the project management function, ensuring that all customer projects are delivered on time, within scope, and within budget.
• Develop and implement project management methodologies and best practices.
• Ensure effective communication and collaboration among project teams, customers, and other stakeholders.

• Manage the data quality and trading partner staff, ensuring high levels of customer satisfaction and retention.
• Oversee key account management activities, building and maintaining strong relationships with key customers.
• Address customer queries promptly and professionally, providing technical expertise and guidance.
• Prepare and deliver high-impact demonstrations of the LOG-NET application, showcasing its features and benefits.
• Insure a thorough understand of LOG-NET’s work ticketing system and that staff adhere to customer responses within one business day and the activity is documented in the company’s work ticketing platform.
• Conduct ongoing training of staff on LOG-NET and industry product knowledge to continuously improve skills.
• Coordinate and content of Quarterly Business Reviews with clients. To include at a minimum; customer update and performance evaluation, account management status, project completion in quarter, ongoing project status, LOG-NET updates.

• Lead, mentor, and develop the LOG-NET staff, fostering a culture of continuous learning and professional growth.
• Foster a culture of continuous learning and professional development within the team.
• Identify and address skill gaps within the team, ensuring the team has the necessary expertise to meet development goals.
• Encourage collaboration and knowledge sharing…