Systems Solutions & Adoption Lead

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Regular Full-Time Info Technology Atlanta, GA, US

30+ days ago Requisition

Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Systems Solutions & Adoption Lead to join our IT team. As part of the IT Group, the Systems Solutions & Adoption Lead works directly with internal clients across the firm, including individual engineers and scientists, offices, support roles, and leadership, to expand effective adoption and use of our IT Systems through promotion, training, adoption support, solution design, and practical enablement.

A central focus of this role is driving awareness, training, and adoption of BOB, the firm's internal knowledge management hub, alongside our broader technology stack. This role identifies high value use cases, develops and refines prompts and agents, supports integration opportunities, and helps teams apply and adopt system capabilities in ways that improve how work is performed and information is used.

The role leverages a number of tools, including AI, to improve and optimize workflows and support the broader adoption of new and existing IT Systems across the organization. The right candidate can identify and understand a need or problem, whether it belongs to an individual, an office, or the entire organization, and can identify, promote, and train internal clients on the best available solution.

This role is responsible for ensuring that adopted solutions follow established governance and quality standards.

About Moffatt & Nichol:

Moffatt & Nichol is a leading U.S.

-based global infrastructure advisor specializing in the planning and design of facilities that shape and serve our coastlines, harbors and rivers, as well as an innovator in transportation.
For the 4th year in a row, Moffatt & Nichol is Ranked #1 in Engineering News-Record for Marine & Port Facilities in the U.S. Additionally, our firm consistently ranks in the Top 100 Pure Designers in the US and the Top 50 Designers in International Markets.

Moffatt & Nichol's professional staff includes engineers, planners, scientists and architects who serve our global client base from offices in Europe, North America, Latin America, and the Pacific Rim. The firm provides clients worldwide with customized service and a level of excellence that have become the firm’s hallmark in several primary practice areas – ports and harbors; coastal, environmental and water resources;

urban waterfronts and marinas; transportation, bridges and rail; inspection and rehabilitation; and energy.

Duties and responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Adoption Strategy, Training, and Communication
  • Develop and execute adoption strategies that increase awareness, confidence, and repeat use of IT Systems and tools across teams and business functions. Experience in AI solutions required.
  • Design, present, and lead role-based training, workshops, and enablement content focused on practical business use.
  • Create user guidance, playbooks, quick reference materials, and reusable examples that help employees use systems effectively.
  • Coordinate communication of use cases, success stories, lessons learned, and practical examples to drive broader adoption.

Business Solutioning and Use Case Development

• Partner with internal clients that include individual engineers and scientists, office staff, support roles, and leadership to identify pain points, document heavy workflows, and opportunities to improve how information is stored, found, analyzed, and reused.
• Translate business needs into scoped use cases, pilots, workflows, and repeatable solutions.
• Coordinate the lifecycle of use cases from intake through pilot, feedback, refinement, rollout, and adoption.
• Provide best practice guidance to help teams use systems more effectively and consistently, and ensure solutions…