Technology Services Help Desk Technician

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law.

Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.

Primary Responsibilities

• Handles problems that less experienced help desk techs are unable to resolve
• Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
• Answers incoming calls, chats and emails and inputs information into ticket tracking software
• Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May interact with other support, engineering and application development teams to restore service and/or identify and correct core problems

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED and technical training
• Two (2) years of personal computer troubleshooting and problem resolution or field and remote technical support experience

Certifications/Licensures

• CompTIA Security+
• Or other relevant security certifications

Preferences

• Relevant college course work
• Previous experience with Regions or financial banking software
• Certified Help Desk Professional (CHDP)
• Microsoft 365 Certified:
  Fundamentals Certification

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to multi-task
• Ability to work under limited supervision
• Basic understanding of telecommunications, network and desktop functions
• Excellent verbal and written communication skills
• Good organizational skills
• Proficient in current Windows operating system, web browsers, Service Now, Active Directory, PCOMM, TCP/IP, LAN/WAN and Microsoft Office/O365
• Provides timely problem resolution
• Strong analytical skills
• Strong customer service background

This position is to be onsite at our Atlanta, GA office.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these…