IT Director - Connected Customer Web, Customer Pickup, CRM

Build What’s Next for Floor & Decor’s Digital Experience Floor & Decor is investing in the next generation of customer and commercial technology — including loyalty evolution, mobile experience modernization, and expanded digital capabilities for professional customers. This leadership role sits at the center of that transformation, shaping the platforms, teams, and delivery strategy behind some of the company’s most visible growth initiatives.

You’ll lead large-scale technology delivery across modern commerce and enterprise systems while helping evolve how engineering teams operate — from cloud-first platforms to AI-enabled development practices. This is an opportunity to influence both the technology strategy and the operating culture of a fast-growing retail organization.

• Leading multiple technology teams responsible for digital commerce, mobile, loyalty, enterprise integrations, and customer-facing platforms
• Championing practical AI adoption across engineering teams to improve productivity, speed, innovation, and developer experience
• Defining and executing multi-year technology roadmaps aligned to business growth, platform modernization, and customer experience priorities
• Partnering with executive and business leadership to prioritize initiatives, manage trade-offs, and align delivery against enterprise goals
• Scaling and developing high-performing leaders, engineers, architects, and delivery teams across internal and partner resources
• Driving modernization across cloud platforms, commerce systems, AI-enabled engineering practices, automation, and delivery operations
• Improving operational excellence through stronger delivery predictability, production stability, observability, and continuous improvement practices

• Experience leading managers and multi-team technology organizations in complex enterprise environments
• A strong background in modern digital ecosystems including commerce platforms, mobile applications, enterprise integrations, and customer-facing technology
• Proven success delivering large-scale initiatives that require coordination across engineering, product, architecture, and business teams
• Experience modernizing engineering organizations through cloud adoption, automation, Dev Ops, AI-enabled tooling, or platform transformation initiatives
• The ability to balance long-term technology strategy with fast-paced operational execution and delivery accountability
• Strong communication and stakeholder management skills, including experience influencing executive leadership and cross-functional partners
• Experience in retail, commerce, loyalty, or other high-volume customer environments is strongly valued

Own and drive a multi-year technology roadmap across a portfolio of enterprise applications, platforms, and integrations. Translate evolving business priorities into scalable system capabilities and phased delivery strategies. Partner with enterprise architecture to align solutions with integration patterns, data strategy, and platform direction. Evaluate and recommend build vs. buy decisions, vendor strategy, and platform investments. Anticipate future capability needs and proactively evolve the technology landscape ahead of business demand.

Lead multiple teams responsible for the design, development, integration, and support of enterprise systems. Oversee delivery across internal teams and third-party partners, ensuring predictability, quality, and scalability. Drive alignment and coordination across cross-functional initiatives spanning multiple systems and business areas. Establish and enforce standards across SDLC, QA, release management, and production…