Desktop Administrator L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at

The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

• Triaging and resolution of tickets:
  Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
• SLA Monitoring:
  Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Break/fix and refresh workflow processing, inventory management, asset tracking, Service Now updates, device preparation, packaging, shipping, and shipment tracking.

Organization, attention to detail, communication, and teamwork.

A+, BS, Diploma, or Equivalent Experience

1+ year of experience in inventory management, asset tracking, technology deployment, shipping, receiving, or IT depot operations preferred.

Support technology refresh initiatives and manage assets throughout the deployment lifecycle, including:

• Maintain accurate asset inventory records and ensure asset data integrity.
• Update ticket notes, work logs, and asset status within Service Now and other operational systems.
• Process devices through break/fix and refresh workflows according to established procedures.
• Prepare devices for shipment by verifying asset information, accessories, and documentation.
• Package and ship large volumes of devices for deployment.
• Coordinate shipping activities and maintain shipment tracking records.
• Organize and manage staging areas for incoming and outgoing assets.
• Conduct inventory audits and reconciliation activities as needed.
• Adhere to security, quality, and operational compliance requirements.
• Support cross-functional operational activities and special projects as assigned.

Profile:
Break/Fix & Refresh Bench Technician (Depot Operations - Onsite)

• Experience with inventory management, asset tracking, or technology deployment operations.
• Knowledge of Service Now or similar asset management platforms preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a high-volume environment.
• Effective communication and teamwork skills.
• Experience with shipping, receiving, and packaging processes preferred.
• Ability to lift and move equipment weighing up to 50 lbs.
• Ability to perform frequent packaging, staging, and material-handling activities.

A+ preferred;
Dell WPD Technician preferred.

Service Now, asset management platforms, Dell laptops/desktops, packaging, shipping, receiving, and depot staging areas.

• Maintain accurate inventory records and asset data throughout break/fix and refresh workflows.
• Update ticket notes, work logs, and asset status in Service Now and operational systems.
• Process devices according to established break/fix and technology refresh procedures.
• Verify asset information, accessories, and documentation before shipment.
• Package and ship devices at scale using approved handling processes.
• Coordinate shipping activities and maintain accurate shipment tracking records.
• Organize incoming and outgoing staging areas.
• Conduct inventory audits and reconciliation while following security, quality, and operational requirements.

• Accuracy in asset, inventory, ticket, and shipment records.
• Ability to manage high-volume break/fix, refresh, packaging, and shipping work.
• Organization, staging control, and attention to detail.
• Security and quality compliance, teamwork, and reliability.

Desktop Support.

The…