Senior Product Manager

Link Logistics Real Estate (“Link”) is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans half a billion square feet. We leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders.

We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo.

The Senior Product Manager is accountable for this Service Now Platform, currently consisting of the ITSM module.

This role defines the platform strategic roadmap, aligning with business strategy and establishes governance policies as well as provides oversight of daily operations of the platform.

• Lead product strategy to support Link Logistics operational efficiency and employee experience goals. Help drive efficiency that sets Link at the optimal level to support our future growth.

• Serve as the single point of contact for the Service Now ITSM module and coordinate the delivery of new features and workflows.

• Coordinate the daily operations, and work with stakeholders in the business and within the technology organization to ensure smooth product operations including but not limited to monitoring, upgrades, and access.

• Interact and collaborate with stakeholders on key product considerations and align product vision, features and roadmap.

• Oversee major product releases and overall execution of the releases while assessing risk. Work closely with the development team to determine changes required as a result of product releases to ensure successful and high-quality releases.

• Work closely with developers, product owners, and program managers to drive technical standards, architecture, and overall platform simplicity and scalability principles.

• Communicate product priorities and build consensus.

• Assume leadership responsibilities as an accountable owner who is committed to the outcome.

• Work with multiple teams to guide projects through development and bring high-quality products to life.

• Communicate complex problems into easily understood requirements and provide solutions.

• Establish Key Performance Indicators (KPIs) and Objects and Key Results (OKRs) for the product team and ensure alignment with senior leadership.

• Builds product backlog, prioritize items to achieve OKRs.

• Creates and/or maintains key product documentation.

• Ensures that documented development policies, procedures and best practices are followed.

• Set standards to drive the implementation of integrations between Service Now Integration Hub APIs and other Link systems/applications.

• Administer and maintain the Service Now platform for optimal performance.

• Bachelors degree in technology, or Bachelors degree with IT relevant experience

• 3-5 years hands‑on experience with Service Now ITSM, implementing, and operating the platform.

• Hands‑on experience with ITSM administration/configuration.

• Strong ITIL knowledge, including Incident/Problem, Change, Knowledge and Config with certification 4.0 preferred.

• Experience in process definition and governance.

• 3 years experience integrating Service Now with other systems via APIs and Integration Hub.

• Experience leading developers.

• Experience with Service Now Catalog Development.

• Experience with Service Now portal configuration.

• Experience working with implementation partners and managed service providers.

• Experience leading technical product ownership.

• Knowledge and…