Technical Operations Coordinator

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Full Time 1 Community Animal Center, Atlanta, GA, US

Salary: $45,000.00 Annually

Position:
Technical Operations Coordinator

Department:
Operations / Technical Operations

Reports To:

IT Systems Solutions Manager

Location:

3180 Presidential Dr, Atlanta, GA 30340

Summary:

Life Line Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit Life Line’s core values as we complete daily tasks, provide services to clients and care for our animals.

The Technical Operations Coordinator plans and coordinates reliable, secure, and effective

technology operations across Life Line Animal Project. The role’s primary focus is organization-wide

technology planning, asset lifecycle management, systems administration, vendor coordination,

staff enablement, and operational improvement. The Coordinator also ensures that employees

receive responsive technology support and that recurring issues inform longer-term solutions.

Reporting to the IT Systems Solutions Manager, the Coordinator manages assigned priorities with

substantial day-to-day autonomy, evaluates competing operational needs, determines appropriate

courses of action within delegated authority, and recommends solutions that affect multiple

locations and departments. The position serves employees at all Life Line locations and remote staff

and is the first point of contact for troubleshooting county-owned equipment at county-affiliated

locations before escalation to the appropriate County IT department.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of Life Line Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

• Own and maintain the annual technology work plan in alignment with organizational priorities and the direction of the IT Systems Solutions Manager, establishing timelines, dependencies, resource needs, and implementation priorities across locations.
• Coordinate the full lifecycle of organizational technology equipment, including inventory, assignment, configuration, maintenance, repair, secure storage, replacement planning, and disposition.
• Maintain accurate asset records, equipment standards, procedures, and supporting documentation across all locations.
• Assess equipment needs and make courageously repair-versus-replacement and purchasing decisions within approved budgets, policies, technical standards, and delegated authority, considering lifecycle, cost, compatibility, security, and operational impact.
• Evaluate and select equipment, vendors, and service options within delegated authority; coordinate approved purchases and manage vendor performance and relationships.
• Serve as the primary Life Line contact for county-owned technology equipment at county-affiliated locations; troubleshoot issues, document findings, and escalated to County IT when appropriate.
• Coordinate and provide timely desktop, software, account, network, phone, and peripheral support with compassion to onsite and remote staff, balancing immediate service needs with organization-wide priorities.
• Monitor the technology request queue; assess urgency and operational impact, prioritize work, communicate status, resolve issues within the role's scope, and escalade when needed.
• Administer Google Workspace user…