Product Support Manager, Google Fi

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Google place Boulder, CO, USA ;
Atlanta, GA, USA

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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X The application window will be open until at least September 23, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Boulder, CO, USA;
Atlanta, GA, USA
.

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience coordinating across technical and non-technical stakeholders (e.g., Engineering, Product, Vendors) to launch features or manage support operations.

• Experience managing highly ambiguous, high-stakes support environments or product promotions.
• Proven track record of managing operational cost centers, vendor agreements, or tool migrations.
• Strong data-driven approach to problem-solving, with experience building dashboards or utilizing telemetry tools (e.g., Pulse) to identify and address user pain points.
• Excellent narrative-building and executive-level communication skills.

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers.

These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

As a Product Support Manager (PSM) for Google Fi, you will own the end-to-end support strategy, operational readiness, and continuous improvement for some of Google Fi’s most high-stakes user journeys and platforms. In this role, you will be responsible for driving the support experience across critical features, including the complex Promotions space and key platform-level programs. You will manage cross-functional complexity across Engineering, Product Management, Analytics, Content, and Service Delivery teams to advocate the customer experience and prevent top-of-funnel user friction.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .Individual pay is determined by factors including job-related…