Developer Support Engineer

About The Role

We are seeking a Developer Advocate to play a vital role in supporting and enabling our developer ecosystem. You will be the bridge between developers our product and engineering team, providing deep technical expertise, proactive problem-solving, and a commitment to exceptional service. Successful candidates will be self-motivated and inspired to contribute in a fast-paced, innovative start-up environment where change is constant.

We are seeking a Developer Advocate to play a vital role in supporting and enabling our developer ecosystem. You will be the bridge between developers our product and engineering team, providing deep technical expertise, proactive problem-solving, and a commitment to exceptional service. Successful candidates will be self-motivated and inspired to contribute in a fast-paced, innovative start-up environment where change is constant.

• Assist developers in integrating Massive’s APIs and SDKs, offering guidance and troubleshooting support.
• Diagnose and address technical issues related to development, deployment, and functionality.
• Help maintain documentation and knowledge bases to facilitate self-service support.
• Proactively identify and address potential issues to minimize disruptions for developers.
• Provide feedback to enhance development tools and resources.
• Collaborate with engineering teams to address recurring issues and implement effective solutions.
• Communicate technical concepts clearly, especially to non-technical individuals.
• Take ownership of projects and tasks, demonstrating initiative and accountability.

• 3+ years of experience in developer support, software development, or a related field.
• Familiarity with REST APIs and client-side implementations.
• Proficiency in programming languages used for building and consuming REST APIs (e.g., Python, Java, Node.js).
• Understanding of HTTP methods, request/response structures, and authentication mechanisms.
• Experience with debugging tools for troubleshooting API issues.
• Ability to thrive in a fast-paced, collaborative environment.
• Customer-centric mindset with a focus on exceeding developer expectations.
• Experience engaging with developer communities and APIs.
• Knowledge of Dev Ops principles and practices.
• Analytical and critical thinking skills.
• Strong communication skills, both verbal and written.

At Massive we are on a mission to help developers build the future of fintech. We are committed to democratizing access to the world's financial market data and enabling developers to build the future of fintech. Join us and be part of a team that is revolutionizing the way we interact with money and value.