IT Support Analyst

• Employment Type: Full-Time, Long-Term Role
• Location: On-site - Atlanta, GA
• Industry: Technology Consulting / Digital Services
• Work Authorization: Must be legally authorized to work in the United States on a permanent basis

Kopius is seeking an IT Support Analyst to join our team on-site at our new Atlanta office. This role will serve as the primary IT point of contact for our Atlanta-based team, providing hands-on technical support while working closely with our centralized IT team based in Argentina.

You will act as our local IT presence in Atlanta - ensuring smooth day-to-day operations, coordinating with external vendors, and supporting office infrastructure. This is a hands-on role for someone who enjoys being the "eyes and hands" of a distributed IT team, works effectively with both in-person users and remote colleagues, and takes ownership of the operational health of a growing office environment.

• Provide on-site IT support to employees in the Atlanta office
• Troubleshoot hardware and software issues, including laptops, peripherals, printers, and mobile devices
• Support Microsoft 365 technologies
  , including Outlook, Teams, One Drive, and Share Point
• Perform basic Microsoft Entra  (Azure AD) administration, including user support and access-related tasks
• Support endpoint management through our MDM platform (
  Microsoft Intune experience preferred)
• Assist with basic networking tasks, including connectivity troubleshooting, Wi-Fi, switches, and office infrastructure
• Coordinate with external vendors for office installations, repairs, internet services, cabling, and other IT-related work
• Assist with IT asset management, inventory, equipment deployments, and procurement
• Prepare and deploy equipment for new hires and recover equipment during offboarding
• Participate in regular meetings with the centralized IT team and maintain constant communication to ensure alignment on priorities and ongoing projects
• Escalate issues when necessary while acting as the "hands and eyes" of the IT department in the Atlanta office
• Assist with maintaining office technology, meeting rooms, conferencing equipment, and general workplace IT operations

• Strong written and verbal communication skills, with the ability to engage directly with employees at all levels and coordinate effectively with a remote IT team
• Strong customer service orientation - patient, approachable, and solution-focused
• Self-motivated and able to work independently while staying aligned with a distributed team
• Highly organized with strong attention to detail and follow-through discipline
• Excellent troubleshooting and problem-solving skills, with a proactive approach to issue resolution
• Comfortable being the sole on-site IT presence and taking ownership of local operational outcomes
• Reliable and dependable - comfortable with the accountability that comes with being the local point of contact
• Strong sense of accountability and ownership over office IT health and user experience

• 3-5 years of experience providing on-site IT support in a corporate environment
• Good working knowledge of Microsoft 365 (Outlook, Teams, One Drive, SharePoint) and Microsoft Entra  (Azure AD)
• Hands-on experience with Microsoft Intune or another MDM solution
• Basic networking knowledge - TCP/IP, DNS, DHCP, Wi-Fi, switching
• Experience supporting printers, peripherals, and office equipment
• Experience with IT asset management, inventory, and equipment lifecycle (deployment, recovery, procurement)
• Experience coordinating with external vendors for office IT operations
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience)
• Nice to have: IT certifications…