Information Technology Support Engineer; Senior Professional

Job Details

Job

Location:

Atlanta, Georgia

Full/Part Time:
Full-Time

Regular/Temporary:
Regular

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship.

Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security.

Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

• Students are our top priority.
• We strive for excellence.
• We thrive on diversity.
• We celebrate collaboration.
• We champion innovation.
• We safeguard freedom of inquiry and expression.
• We nurture the wellbeing of our community.
• We act ethically.
• We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The EVPR IT group provides the full spectrum of IT services, strategic technology leadership, and operational support necessary to support Georgia Tech's research mission. The team supports and operates a wide array of research enterprise systems, core facilities, and research programs that enable faculty, researchers, graduate assistants, and staff to pursue innovative research, foster industry and government partnerships, and generate discoveries that create meaningful impact locally, nationally, and globally.

Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues within the institution. This role involves diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure the reliability and efficiency of technology services provided to faculty, staff, and students.

• Job Duty 1 - Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions.
• Job Duty 2 - Document technical processes, configurations, and solutions to create a knowledge base that supports continuous improvement in support services.
• Job Duty 3 - Assist in the development and implementation of Information Technology policies, procedures, and standards to ensure consistent and effective support operations.
• Job Duty 4 - Conduct training sessions for other Information Technology staff and end-users on technical topics, promoting knowledge sharing and skill development within the team.
• Job Duty 5 - Monitor and analyze system performance, identifying trends and potential issues to proactively address them before they impact users.
• Job Duty 6 - Stay informed about emerging technologies and industry trends, evaluating their potential impact on the institution and recommending adoption as appropriate.
• Job Duty 7 - Participate in project teams to implement new technology solutions, providing technical expertise and support throughout…