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Production Support Engineer
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-09-13
Listing for:
NLB Services
Full Time
position Listed on 2026-09-13
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Engineer, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Responsibilities and Qualifications
- 8+ years of experience in L2/L3 production support on scope of applications from Customer Solutions, including Intelligent Reverse Logistics, Intelligent Data Management, Intelligent Analytics, Intelligent Delivery History, Intelligent Inbound and Custom Solutions etc.
- 8+ years of experience in Troubleshoot, collaborating with required team till provides the fixes on the issues on scope of applications
- 8+ years of experience in Represent the scrum calls and handover call from support end
- 8+ years of experience in Lead any customer escalations on their issue till the resolution
- Attend calls with stakeholders as and when required
- Reviewing all high severity/ priority / critical/ escalations tickets and act accordingly
- Lead offshore calls and assist/ clarify offshore team members on their tickets
- 8+ years of experience in Attend escalation tickets, if needed, lead call with customer, understand requirements and fulfill the request.
- 8+ years of experience in Debug Stored Procs, Access DB / SQL code to identify failure points. Correct code, test, and perform handovers to DB / Application team to resolve issues.
- Attending deployment calls with respective stakeholders
- Creating SSRS reports as per customer requirements (on demand basis)
- Monitoring different alerts related to application, SQL jobs, Services, Tasks, Events, Servers, etc and taking corrective action
- Guide offshore team, document SOPs for new/ recurring issues.
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