Professional Services Business Analyst III

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

TITLE:

Professional Services Business Analyst III

LOCATION:

Georgia, USA

Working hours:

Eastern Time (ET) Business Hours Position Summary & Key Areas of Responsibility:

The Professional Services Business Analyst is the liaison between assigned business unit(s) and the Software/IT organization to support the translation of operational needs into software specifications as well as coordinate the implementation of new or enhanced software technologies.

Additional responsibilities may include: functional analysis for specific applications;
Project Lead and project cost controls.

Position is active in the following functional areas:
Business Analysis, Functional Analysis, Project Management.

Specific activities include:

Works with clients and other consultants to formulate plans outlining steps required to develop the program, uses structured analysis and design. And submits to end-users for approval.

Conduct business needs analysis against existing technology and supporting processes to determine if area of focus is IT or business-related

Conduct business needs analysis and gather business requirements

Assist business unit(s) in process definition and act as consultant to improve business processes

Collaborate with business unit(s), other technology areas and vendors to identify alternative solutions and translate operational needs into IT specifications

Assemble and present business requirements, functional specifications, and project statements

Monitor activities of assigned projects to ensure project remains on schedule and within approved scope/budget

Communicate status of each phase for assigned projects to management on a scheduled basis

Execute formal change management process to adjust project scope, budget or schedule as needed

Develop testing requirements and plan to validate application changes and supporting business processes

Coordinate delivery of business solutions and supporting processes according to business priorities and IT specifications

Support beta testing, end-user testing and validation by business unit for new or revised applications

Provide support to end-users on features and functions of applications for assigned area(s)
Evaluate proposed changes to existing applications to identify potential adverse impact upon operations

Ascertain that newly implemented/revised applications and supporting processes are meeting end-user requirements and business objectives

Perform modeling of business and system processes based on findings through use-case scenarios, workflow diagrams, and data models

Collaborate with third-party vendors to resolve project or support issues

Research/analyze current/emerging technologies/vendor services in support of business priorities and objectives

Train less experienced employees within assigned area(s)

Basic Qualifications:

Ability to travel as needed

Bachelor’s degree in Business Administration, Management Information Systems, Computer Science or a closely related field

Must have 7 to 10 years of business analysis or project management experience, which must include IT work experience

Computer skills necessary to operate general office, presentation, flowchart and project management applications

Facilitation skills necessary to elicit ideas and promote discussion

Planning and organizational skills necessary to prioritize and coordinate workload within a multiple project setting

Proficient interpersonal skills necessary to establish and maintain effective working relationships

Demonstrated proficiency in verbal communication and presentation skills necessary to interact with all levels of management

Great customer facing skills

Proficient writing skills to formally document and present analyses and proposals

Demonstrated ability to interact primarily with peers, supervisors, application end user managers, with local IS personnel, and to work cooperatively in a teamwork environment. The ability to occasionally interface with senior management for information exchange.

Ability to read, write and analyze…