Business Analyst

Job Title

Business Analyst

Atlanta, Georgia (Onsite)

This position serves as a Subject Matter Expert (SME) for daily operations in designated retail natural gas markets. The role involves mastering standard operating procedures, system processes, and regulatory requirements. The primary focus is on monitoring, identifying, and resolving billing and customer communication exceptions to ensure compliance and timely correction of system issues.

• Align with Regulatory, Legal, and Marketing teams to support market letter requirements and perform quarterly audits.
• Monitor and resolve billing and error handling issues by running SQL queries to determine the extent of the problem.
• Support User Acceptance Testing (UAT) for billing system enhancements and defects.
• Manage the setup of pricing and promo codes, ensuring any issues are researched and corrected promptly.
• Review daily system-generated reports to ensure IT functions are working as designed.
• Participate as an SME in projects, assisting with requirements gathering, design, testing, and implementation.
• Keep Standard Operating Procedures (SOPs) current based on system enhancements and project implementations.
• Identify root causes for billing errors and exceptions.
• Gather and analyze data to identify and implement process improvements in billing and customer service operations.
• Create project plans with controls, milestones, and checkpoints for system implementation projects.

Education: A Bachelor’s degree or 5+ years of applicable experience is required.

Experience: 5+ years of experience in consumer services, billing, system operations, or business-to-consumer (B2C) roles is required.

Technical

Skills:

Proficiency with Microsoft Office (Word, Excel, PowerPoint) and SQL is required. The role also requires the ability to conduct trending and analysis to identify root causes and possible solutions.

• Experience in the retail utility industry.
• Experience with a Natural Gas Marketer or Supplier.
• Knowledge of Microsoft Project, Visio, and Access.
• Advanced database knowledge, such as developing and executing SQL statements and importing data.

The incumbent will work in an office environment. This position follows a hybrid schedule, requiring on-site presence four days per week, which is subject to change based on business needs.

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan)
• a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• a corporate discount savings program
• other discounts
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.