Sr. Implementation Manager

The Opportunity

Euna Payments is seeking an Sr Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better.

As a Sr Implementation Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption.

You will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction.

• Own the client relationship and overall project health for the team's most complex or highest-priority implementations, from kickoff through go-live.
• Keep Cloud Coach current daily: timelines, health ratings, client surveys, TTFV, and budget/on-time status.
• Lead weekly client status calls: send the agenda 24 hours ahead, surface risks to scope or schedule, document action items with clear owners, and send follow-up notes within 24 hours.
• Own the setup and follow-up for technical calls: schedule them, brief the TSS on agenda and context ahead of time, and hold a short debrief afterward to update the timeline, without sitting in on the technical deep dive yourself.
• Run weekly project check-ins with your TSS covering timeline, budget, ETCs, and risks, and post a weekly recap in the project's Teams channel.
• Coordinate with the Hardware team on kiosk/POS device ordering, testing, shipping, and setup confirmation.
• Coordinate with Platform/Development on integration deadlines and prioritization, and track engineering ticket progress and priority.
• Facilitate payment processor onboarding with the Payment Ops team, including the processing application and related client questions.

• 5+ years leading client implementations or projects, ideally in payments, govtech, or SaaS professional services.
• A track record running several complex, concurrent projects without losing track of details.
• Comfort being the primary client contact and driving schedule/risk conversations without needing to be in the technical weeds.
• Strong cross-functional coordination across engineering, hardware, Payment Ops, support, and CSM teams.
• Clear, proactive communication: you state specific timelines, flag blockers early, and own risk rather than waiting to be asked.
• Experience mentoring or supporting less experienced teammates.

• Hands-on experience with bank file transmission (ACH, ICL/check image exchange, wire) or merchant processing (MIDs, card/check/cash).
• Experience working with municipal or public sector clients.
• PMP or similar project management certification.

This position will be hybrid with 3 days/week in our new Atlanta, GA office. (Tuesday, Wednesday & Thursday)

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.