Project Management Office Support

Location:

Atlanta, GA

As a Project Management Office (PMO) Specialist
, you will play a crucial role in providing support to end users within the customer operations department. Your responsibilities will include:

• Set up, configure, and maintain Jira continuous service and implementation projects — including customer organizations, user access, SLA configuration, and automation rules
• Create and manage projects in Open Air, including resource assignments, project hierarchies, and hour transfers between projects
• Maintain Smartsheet project records in sync with Jira and Open Air throughout the project lifecycle
• Execute customer re-namings and transitions across all systems (Jira, Open Air, Customer DB, BI reporting) in coordination with Accounts Receivable and the BI team

• Support project creation at kick-off and closure at go-live, including pre-closure handover requests to the support team
• Maintain and update project templates (standard implementation and partner-primed) as processes evolve
• Manage partner project manager access to Open Air on RELEX-primed projects
• Coordinate ticket routing and automation setup for hybrid implementation/support scenarios at project handover

• Serve as the first-line response to the global #help-global-pmo channel, triaging and resolving tooling and system requests from project managers and delivery leaders
• Provide clear guidance on PMO scope, escalation paths, and relevant forms/portals for requests outside PMO ownership
• Collaborate with cross-functional teams — AR, BI, RELEX Support, and Partner Success — to resolve multi-system issues

• Identify and implement automation opportunities within Jira to reduce manual administration (e.g., automatic assignees, ticket routing, SLA triggers)
• Contribute to the PMO team’s automation roadmap, including automating monthly clock and reporting activities
• Maintain process documentation and update knowledge base articles as systems and workflows change
• Adapt PMO processes, documentation, and system configurations as business priorities and organization needs evolve

• 2+ years of experience in a systems administration, PMO support, project coordination, or operations role
• Strong proficiency with Jira — project configuration, service desks, automation rules, and user/organization management preferred
• Demonstrated ability to maintain data integrity across multiple systems simultaneously
• Excellent attention to detail and a methodical approach to high-volume, process-driven work
• Clear, professional written communication in English — able to guide stakeholders to the right process or resource efficiently
• Service mindset: responsive, thorough, and committed to quality across a high volume of requests
• Adaptability and comfort working in an evolving environment – able to adjust priorities, learn new systems and process quickly, and translate changing organization needs into practical ways of working

• Experience with Open Air or similar PSA/time-tracking platforms
• Experience with Claude, ChatGPT, or similar AI tools
• Familiarity with Smartsheet or comparable project tracking tools
• Experience in a global SaaS or professional services environment
• Exposure to Jira automation rules, advanced workflows, or Jira Service Management administration
• Comfort with process mapping and identifying automation opportunities in repetitive administrative workflows

RELEX Solutions is a fast-growing global leader in unified supply chain and retail planning. You’ll join a collaborative, international team where operational excellence is genuinely valued — not just as a…