Client Delivery Lead - NA

Job Description

At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team.

When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!!

Responsible for mentoring support engineers, managing operational escalations, and supporting delivery excellence across client delivery operations.

• Client Delivery
• Team Leadership
• Technical Support
• Escalation Management
• SLA Monitoring
• Mentorship

Monitor operational queues and SLA compliance;
Mentor support engineers and manage escalations;
Conduct performance reviews and operational audits;
Support client onboarding and documentation governance;
Manage employee engagement and process adherence

Exempt

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Atlanta, Georgia, United States (USA)

Bachelor’s Degree in a related field from an accredited college or university. In lieu of a Bachelor’s degree, equivalent years of experience may be considered. The ratio is 1:1, meaning one year of college equals one year of work experience, and vice versa.

• Managed IT Services

5 to 10 Years