Associate Technical Account Manager

About the Role

We’re on the hunt for individuals who bring together technical aptitude and a customer‑centric approach to join our YES Energy Client Services team as Associate Technical Account Managers (ATAMs). As an ATAM, you’ll be at the forefront of leveraging our state‑of‑the‑art Utility Billing software to track energy consumption, pinpoint leaks, flag invoice discrepancies, and recover excessive charges. Your billing oversight and customer service excellence will be the driving force behind ensuring our clients receive top‑notch service and reliable billing solutions.

Travel is required during the second week of employment for training and may be conducted locally or at an alternate location based on business needs.

• Provide technical support and software implementation guidance to a portfolio of assigned Yardi clients.
• Assist clients with product configuration, deployment, and best‑practice adoption to ensure successful implementation.
• Troubleshoot and resolve common software application issues while communicating product features effectively.
• Build strong client relationships and continually develop deep expertise in Yardi products and solutions.

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Ability to learn new concepts and Yardi programs.
• Strong written and oral communication skills.
• Good interpersonal skills.
• Client‑centered commitment and focus.
• Critical thinking and problem‑solving skills.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast‑paced environment.
• Collegial, team‑oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients.
• Proficiency with Microsoft 365 desktop applications.

• Professional experience serving customers in a technical support, sales, or retail service role.
• Understanding of the property management or relevant Yardi‑supported industry and best practices.
• Working knowledge of accounting practices.
• Basic competence in at least one of the following:
  Microsoft operating and network system operation, relational databases, and SQL/Oracle language.

• 100% paid employee medical premiums.
• Company profit‑sharing plan.
• Flexible work arrangements.

USD $31.25/hr – $32.81/hr

EOE/Race/Gender/Disability/Vets