Tech Services Delivery Manager-Platform Services

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Regular or Temporary:
Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

We are seeking a Senior Infrastructure Engineer to lead the end-to-end execution of high-impact, cross-functional initiatives within the Platform Services organization. This is a senior individual contributor role for someone who thrives in complex, technical environments and excels at translating strategic goals into coordinated, on-time delivery.

The Senior Infrastructure Engineer will operate as the execution backbone for platform initiatives, driving alignment across engineering, product, security, infrastructure, and compliance stakeholders. You will be responsible for managing technical delivery plans and capability roadmaps, surfacing risks early, resolving cross-team blockers, and ensuring accountability from idea through implementation. This role will also be responsible for compiling metrics and executive-ready commentary across Platform Services to support committee reporting forums, ensuring leadership has a clear view of progress, risks, dependencies, and required decisions.

This role requires a strong understanding of modern engineering practices, including cloud-native architectures, Dev Ops pipelines, automation platforms, and infrastructure delivery. The ideal candidate will not only manage timelines and milestones but also understand the technical context behind them, facilitating informed decisions, prioritization trade-offs, and progress with urgency and clarity.

You’ll work across multiple domains, including compute platforms, container orchestration, API gateways, CI/CD, secrets management, observability, and compliance tooling. Your ability to connect technical dependencies, manage ambiguity, and drive clear communications will be critical to ensuring enterprise platform services are delivered predictably, securely, and  engineer ensures compliance with Truist Software Delivery Lifecycle (SDLC), Program, Management Lifecycle (PMLC), Enterprise Change Management, and all risk, audit, and regulatory expectations.

This is a high-trust, high-autonomy role for a delivery leader who doesn’t need positional authority to influence outcomes, and who brings equal comfort working with engineers, architects, product managers, and senior executives.

• Own delivery plans and quarterly roadmaps for platform initiatives—defining scope, milestones, dependencies, and critical paths across multi-team efforts.
• Facilitate execution for large cross-functional programs (e.g., cloud platform migrations, automation rollouts, observability frameworks, policy-as-code enforcement).
• Run planning, standups, backlog grooming, and retrospectives with a delivery-first mindset.
• Drive structured execution through frameworks like SAFe, Scrum, Kanban, or hybrid delivery models.
• Compile and consolidate Platform Services metrics, status commentary, risks, and key updates for committee report forums and executive governance discussions.

• Partner with engineering and architecture teams to understand solution architectures, surface technical dependencies, and preempt integration risks.
• Coordinate infrastructure provisioning, cloud resource dependencies, API interfaces, or migration activities across teams.
• Understand blockers at a systems level (e.g., IAM constraints, security reviews, cross-environment…