Director of Revenue Technology & Business Intelligence

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Responsibilities:

Essential Revenue Technology Strategy & Product Ownership Own and maintain the Revenue Strategy technology, business intelligence, automation, and AI roadmap in partnership with the Vice President of Revenue Strategy.

Identify and prioritize opportunities based on revenue impact, productivity improvement, scalability, user needs, implementation effort, and risk reduction.

Translate revenue management and commercial needs into documented business requirements, process maps, user stories, business rules, data definitions, and acceptance criteria.

Maintain a prioritized product backlog and coordinate sequencing, milestones, dependencies, resources, risks, and expected business outcomes.

Partner with IT/Development and external vendors throughout solution design, development, testing, implementation, enhancement, and ongoing support.

Ensure proposed solutions align with Revenue Strategy objectives and applicable enterprise technology, security, data, and support standards.

Evaluate third-party tools and vendors, develop business cases, support selection and contract discussions, and monitor delivery and ongoing performance.

Business Intelligence, Analytics & Reporting Automation Own the Revenue Strategy reporting portfolio, including automated web-based and HTML reporting, dashboards, scorecards, exception reports, and self-service tools.

Use approved business intelligence, visualization, and low-code or no-code tools to create, enhance, or prototype reporting solutions where appropriate.

Partner with IT/Development to establish and maintain reliable automated data feeds, integrations, data models, and reporting processes.

Define and maintain standardized metrics, data definitions, validation routines, reconciliation processes, and reporting governance to improve trust in revenue and commercial information.

Analyze performance, identify trends and exceptions, and translate complex data into clear insights and recommendations for Revenue Strategy leadership and Revenue Managers.

Identify recurring manual reporting and analytical processes and lead their simplification, standardization, or automation with the appropriate technical partners.

Establish reporting priorities, service expectations, access controls, documentation, quality standards, and issue-escalation procedures for critical reporting products.

AI, Automation & Revenue Decision Support Identify practical applications of artificial intelligence, machine learning, advanced analytics, and rules-based automation that improve revenue decisions, forecasting, productivity, and issue detection.

Define the business problem, revenue logic, required data, desired outputs, user experience, controls, and success measures for AI-enabled and automated solutions.

Partner with IT/Development, data specialists, and external vendors to design and implement AI-enabled revenue management tools and automated decision-support capabilities.

Lead pilots, user acceptance testing, business validation, and controlled rollout of AI-assisted and automated solutions, including appropriate human review and exception handling.

Evaluate emerging AI capabilities, models, tools, and vendors based on business value, accuracy, explain ability, security, reliability, scalability, and maintainability.

Monitor adoption, output quality, effectiveness, and measurable business impact, and recommend enhancements or corrective action when performance does not meet expectations.

Partner with Revenue Strategy leadership to codify pricing logic, operating rules, and institutional knowledge into scalable decision-support processes and systems.

Implementation, Adoption & Business Continuity Lead cross-functional initiatives from discovery through implementation, including requirements, solution review, user acceptance testing, rollout, training, documentation, and post-launch stabilization.

Serve as the functional owner and first-line business triage lead for critical Revenue Strategy reporting, automation, and technology products, coordinating technical incident response with IT/Development or vendors.

Monitor report availability, data quality, user-impacting issues, and business outputs; escalate failures promptly and validate that corrective actions restore expected functionality.

Document business logic, data sources, system dependencies, process…