Senior Technical Business System Analyst C2C Atlanta, GA

Job Title :
Senior Technical Business System Analyst

Location :

Atlanta, GA (Onsite)

Duration : 12+ Months

• Requirements & Solution Analysis
• Translate business objectives into detailed functional and technical requirements. Refine high-level requirements into actionable user stories, acceptance criteria, and implementation details. Document system behaviors, business processes, integrations, and technical dependencies. Support backlog refinement and impact analysis across multiple concurrent initiatives. Technical Documentation & Knowledge Management
• Produce and maintain:
  Process flows Architecture summaries Data and system interaction diagrams Technical requirements documentation Decision logs Release and dependency documentation Serve as the CIAM platform knowledge repository, maintaining context across projects, releases, and architectural transitions. Capture key decisions, actions, risks, assumptions, and stakeholder feedback from technical and business meetings. Stakeholder Facilitation & Communication
• Facilitate requirements workshops and solution discussions with technical and business stakeholders. Translate complex technical topics into clear executive and stakeholder-friendly communications. Create presentations, summaries, and decision-support materials that accurately represent technical concepts, risks, tradeoffs, and recommendations. Coordinate cross-functional discussions involving Product, Engineering, Security, Operations, and external partners. Testing & Delivery Support
• Support test planning, test traceability, and release readiness activities. Ensure requirements are adequately validated and linked to testing outcomes. Assist with defect triage, root cause analysis, and impact assessments requiring both technical and business context. Support post-release analysis and operational readiness reviews.

• Customer Identity and Access Management (CIAM) MFA and authentication flows User registration and account lifecycle management Session management Identity governance concepts Customer-facing authentication and security controls Salesforce Platform

• Customer Community architecture Guest user security model Role, profile, and permission structures Apex and API-driven integrations Salesforce security and compliance concepts Integration & Architecture

• REST APIs and web services API Gateway and integration patterns Mobile and web application integrations Environment management and release processes Custom domains, certificates, and integration dependencies Ability to interpret architecture diagrams, sequence diagrams, and system interaction flows Security & Non-Functional Requirements

• Security and compliance requirements Audit logging and traceability Performance and scalability considerations Availability and operational support requirements Risk and dependency analysis

• 5+ years of experience as a Technical BSA, Systems Analyst, Product Analyst, or similar role.
• Experience supporting Identity, Security, or Customer Authentication platforms.
• Experience working within Agile and Waterfall delivery models.
• Strong technical writing and documentation skills.
• Proven ability to facilitate discussions between technical and non-technical stakeholders.
• Experience supporting enterprise platform migrations or modernization initiatives.