Site Reliability Engineer
Listed on 2026-09-15
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IT/Tech
IT Support, IT Specialist
Provide L1/L2 production support and L3 enhancements for Go Anywhere MFT file transfer jobs, schedules, workflows, and operational issues across Finance-related integrations.
Monitor file transfer executions, identify failures, troubleshoot job errors, coordinate recovery actions, and support timely incident resolution.
Support SFTP, network share, AS2, and related secure file transfer processes used across Finance interfaces.
Support scheduled and ad-hoc Go Anywhere jobs, including validation of job completion and escalation of failures as required.
Support file exchanges involving finance systems and upstream/downstream applications, including ERP, Workday, banking partners, payroll providers, tax authorities, and internal finance applications.
Apply SRE practices to improve operational stability, scalability, secure transmission, and change safety across the Go Anywhere MFT platform.
Support deployment validation, job configuration changes, incident-based fixes, and planned maintenance activities in coordination with client and TCS teams.
Hands-on experience in Go Anywhere MFT administration, workflow monitoring, file transfer operations, and troubleshooting.
Knowledge of SFTP, FTPS, HTTPS, AS2, and related secure transmission methods (also including SCP, PeSIT, AS3, AS4 as applicable).
Experience supporting scheduled jobs, batch file transfers, workflow execution, alert monitoring, and failure recovery.
Ability to navigate servers, check logs, validate file paths, permissions, and connectivity issues.
Basic scripting knowledge using Shell, Power Shell, Python, or similar scripting languages for operational automation and troubleshooting.
Experience handling tickets, production incidents, root cause analysis, and SLA-based support.
Understanding of finance-related data flows such as invoices, payments, payroll, vendor files, GL data, reconciliation, or banking file exchanges is preferred.
Exposure to event-driven file transfers, automated partner onboarding, and API-led integrations.
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