IT Trainer​/Content Developer

Job Overview:
Pay Range: $25.10hr - $30.10hr Requirement/Must Have: BA/BS in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience. 4+ years of work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. 5+ years of experience with Microsoft Office and Office 365 applications.

1+ years of experience and flexibility to travel within the Client to provide scheduled in-person training classes. Strong verbal and written communication skills, presentation, and teaching skills. Ability to maintain a personal credit card for authorized travel expenses. Possession of a valid driver license and ability to operate a vehicle for travel. Ability to provide a suitable internet connection and environment when teleworking.

Responsibilities:
Conducts IT application training classes and develops/updates content for training materials. Delivers IT training to staff on custom developed and Commercial-Off-The-Shelf (COTS) applications. Delivers training for desktop, web, and mobile applications. Works with users to identify training needs, courses, and content. Publishes training schedules and course offerings within the Learning Management System. Administers learner enrollments, testing, completions, and awarding of certifications.

Reviews training surveys to obtain feedback to improve training delivery. Collaborates with business units to increase class enrollments and address technical needs. Facilitates vendor or contractor delivered training. Develops, updates, and maintains IT training content including PowerPoint presentations, Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, and Videos. Engages technical staff to develop training content. Completes recordkeeping for tracking time, activities, and performance indicators.

Ensures training environments and data are ready prior to training classes. Conducts virtual classroom training, on-site classroom, and webinars/user group sessions. Reserves conference rooms and equipment and makes appropriate travel arrangements. Participates in IT projects and provides user training support during product user acceptance testing and initial rollouts. Nice to Have: 4+ years of work experience in developing role-based end user training content for IT applications/systems.

2+ years of experience in instructional design, visual design, storyboarding, and script writing. 2+ years of experience with Adobe Captivate. 2+ years of experience with Tech Smith Camtasia. 2+ years of experience with Articulate 360/Storyline. 1+ years of experience with Microsoft Teams. 1+ years of work experience with maintaining training records within an LMS.

Experience with Oracle LMS, Cornerstone LMS, or Workday. Familiarity with Service Now. Experience using Scribe for content development.

Skills:

Microsoft Office 365. IT Technical Training. Instructioned Design. Adobe Captivate. Tech Smith Camtasia. Articulate 360/Storyline. Microsoft Teams. Learning Management Systems (LMS). Content Development. Public Speaking. Technical Writing. Qualification And

Education:

Bachelor's degree in communications, teaching, IT or related field preferred. Demonstrated ability to employ a variety of instructional techniques to engage adult learners. Proven track record of producing high-quality training content with minimal rework. Ability to adapt and respond in a dynamic, fast-paced, customer-focused IT environment.

Physical Requirements (Due to nature of job, The candidate must have):
Ability to stand. Ability to stoop. Ability to kneel. Ability to lift items to setup training rooms and transport course materials. Ability to drive and operate a car. Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify,…