Computer Aided Dispatch Administrator; CAD

Statement of Work (SOW)

• Introduction This Statement of Work (SOW) defines the roles, responsibilities, and deliverables for a Computer Aided Dispatch (CAD) Administrator for the Emergency Services Department at Hartsfield Jackson Atlanta International Airport. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability and accessibility, along with providing technical support to emergency personnel.
• Scope of Work The CAD Administrator will support the airport’s emergency services by performing the following tasks:
• Administer and maintain the CAD system, including installation, configuration, updates, and licensing management.
• Ensure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and airport security systems).
• Develop, implement, and enforce CAD system standards, best practices, and procedures.
• Provide technical support and training to emergency services personnel, resolving software and hardware issues.
• Manage CAD data, ensuring accurate record‑keeping, system logs, and data security.
• Optimize CAD workflows to improve emergency response times and operational efficiency.
• Work closely with emergency services, IT, and airport operations teams to understand requirements and implement necessary configurations.
• Troubleshoot system performance issues and coordinate with vendors for support as needed.
• Document system configurations, procedures, and user guides.
• Research and recommend new CAD technologies and tools to enhance performance and usability.
• As applicable, engage third‑party vendors to provide contracted services concerning issues causing a system failure. This may include some instances involving third‑party vendor on‑site support and coordination of third‑party upgrade services when applicable.
• Diagnose, triage, gather logs, and coordinate with Motorola Technical Support, Motorola Engineering teams, and contractually agreed upon third‑party vendors to resolve reported P1 system incidents/problems.

• Introduction This Statement of Work (SOW) defines the roles, responsibilities, and deliverables for a Computer Aided Dispatch (CAD) Administrator for the Emergency Services Department at Hartsfield Jackson Atlanta International Airport. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability and accessibility, along with providing technical support to emergency personnel.
• Scope of Work The CAD Administrator will support the airport’s emergency services by performing the following tasks:
• Administer and maintain the CAD system, including installation, configuration, updates, and licensing management.
• Ensure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and airport security systems).
• Develop, implement, and enforce CAD system standards, best practices, and procedures.
• Provide technical support and training to emergency services personnel, resolving software and hardware issues.
• Manage CAD data, ensuring accurate record‑keeping, system logs, and data security.
• Optimize CAD workflows to improve emergency response times and operational efficiency.
• Work closely with emergency services, IT, and airport operations teams to understand requirements and implement necessary configurations.
• Troubleshoot system performance issues and coordinate with vendors for support as needed.
• Do…