IT Court Tools Support Specialist

Court Tools Support Specialist (JCATS & JDEX)

Location:

Atlanta, GA (On-Site)
Travel:
Occasional Travel Throughout Georgia

Are you passionate about supporting court operations and helping users leverage technology effectively? We are seeking a Court Tools Support Specialist to join our Court Tools Support Team and provide technical and administrative support for Georgia's Juvenile Court case management and reporting systems, including JCATS and JDEX.

This position is ideal for candidates who have experience working in or alongside Juvenile Courts and enjoy combining customer support, training, data analysis, and stakeholder engagement in a mission-driven environment.

What You'll DoUser Support & Training

+ Provide direct support to court personnel and stakeholders utilizing JCATS and JDEX.

+ Assist users with troubleshooting system issues and navigating application functionality.

+ Create and maintain user guides, knowledge base articles, and FAQs.

+ Conduct training sessions, demonstrations, and end-user support activities.

System Administration & Data Support

+ Assist with data entry, validation, and report generation.

+ Ensure data integrity and compliance with court reporting requirements.

+ Analyze court data and support internal and external reporting efforts.

+ Assist with integrations between JCATS, JDEX, and other court-related systems.

Stakeholder Engagement

+ Serve as a liaison between court personnel, administrative offices, and technical teams.

+ Coordinate issue resolution and communicate updates to stakeholders.

+ Gather user feedback to support system enhancements and process improvements.

+ Collaborate with internal teams to improve user experience and support outcomes.

Administrative Duties

+ Maintain documentation related to support requests, system usage, and reporting activities.

+ Prepare reports and assist with ongoing operational support initiatives.

+ Travel throughout Georgia as needed to provide onsite training and system support.

Additional Opportunities

As part of the Court Tools Support Team, you'll have the opportunity to expand your expertise by cross-training on additional court technologies, including:

+ Georgia Court Registrar

+ Gavel

+ Superior Court Judge tools and applications

Required Qualifications

+ Experience working with Juvenile Courts.

+ Strong understanding of juvenile court processes, terminology, workflows, and case types.

+ Customer service, technical support, court administration, or related experience.

+ Strong verbal and written communication skills.

+ Ability to troubleshoot technical issues and follow established procedures.

+

Experience with case management systems, databases, or reporting tools.

+ Proficiency with Microsoft Office, including Excel, Word, and Outlook.

Preferred Qualifications

+ Experience supporting court systems, legal technology platforms, or government agencies.

+ Knowledge of data validation, reporting, and data integrity best practices.

+ Ability to manage multiple priorities in a fast-paced environment.

+ Experience conducting end-user training and system demonstrations.

Why Join Us?

+ Support a mission-critical system used throughout Georgia's Juvenile Courts.

+ Work directly with court personnel and stakeholders across the state.

+ Gain exposure to multiple court technologies and reporting platforms.

+ Make a meaningful impact on court operations and the communities they serve.

Skills

+ Juvenile Court Experience

+ Technical Support

+ Customer Service

+ End User Training

+ Troubleshooting

+ Case Management Systems

+ Reporting & Data Analysis

+ Stakeholder Management

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $31.00 - $34.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term…