Technical Product Manager ; Reliability & Observability Platform

Technical Product Manager 1 (Payments Reliability & Observability Platform) page is loaded## Technical Product Manager 1 (Payments Reliability & Observability Platform) locations:
Atlanta, GA:
Hopkins, MN:
Englewood, CO:
Charlotte, NC:
Cincinnati, OHtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
October 5, 2026 (13 days left to apply) job requisition  U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often - that's what we call the courage to thrive.

We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at - all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals - no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.####
** Job Description
** The Payments Observability Technical Product Manager is responsible for leading the development and maintenance of Product Observability across all Payments  this role, you will lead Payments Observability as a product, partnering with business and engineering teams across Payments to strengthen customer support and service reliability. You will own and maintain the observability product roadmap and backlog, prioritize initiatives based on stakeholder needs and business objectives, and ensure alignment with U.S. Bank's enterprise observability strategy.

You will also collaborate with Payments teams to develop actionable plans that enhance observability capabilities and provide guidance on the activities necessary to achieve observability goals across the Payments organization.
** Responsibilities
* ** Define and execute the observability and reliability product roadmap.
* Partner with engineering, SRE, operations, and business teams to improve service reliability and customer experience.
* Establish and track key reliability metrics, performance goals, and service health indicators.
* Prioritize initiatives based on customer impact, operational risk, and business value.
* Drive adoption of monitoring, alerting, dashboarding, and observability best practices.
* Analyze incidents, trends, and performance data to identify improvement opportunities.
* Create executive and operational reporting on platform health and customer journeys.
* Lead cross-functional stakeholders to deliver resilient, scalable payment solutions.
** Basic Qualifications**-Technical Product Management experience
** Required Skills**
* ** Product Management
** experience supporting technology, platform, infrastructure, or reliability-focused products. Including the ability to support product strategy, vision, and roadmap development.
* Strong understanding of
** Observability**,
** Site Reliability Engineering (SRE)**, and
** service health monitoring.
*** Expertise in
** agile development practices
** and frameworks including
** Scrum and Kanban.
*** Strong knowledge of project management and issue-tracking tools, such as
** Jira**.
* Experience with IT service management tools including
** Service Now**.
* Ability to translate business needs into technical product requirements and priorities.
* Skill in writing clear product requirements, user stories, nonfunctional requirements, and measurable acceptance criteria.
* Experience defining KPIs, OKRs, adoption measures, and outcome metrics to evaluate product performance and business value.
* Strong
** stakeholder management, communication, leadership, and problem-solving
** skills.
** Preferred

Skills:

*** Experience gathering user feedback, identifying pain points and mapping customer journeys to guide product decisions.
* Experience with product budgeting, forecasting, vendor costs, licensing, and investment planning.
* Ability to identify cross-team dependencies, sequence work, manage…