Manager, EFB Software and Strategy

At Delta, we're transforming the future of aviation through innovative technology that enables safer, more efficient, and more connected operations. As a leader within Flight Operations, you will play a critical role in shaping and delivering the technology experiences that support our pilots every day. This position leads the strategy, delivery, and continuous evolution of Delta's Electronic Flight Bag (EFB) ecosystem, a portfolio of mission-critical pilot applications and tools that directly impact operational performance, safety, compliance, and the pilot experience.

The ideal candidate combines strong product leadership, technical acumen, operational awareness, and people leadership capabilities to drive meaningful outcomes across a complex stakeholder landscape. This role partners closely with Flight Operations leadership, technical pilots, frontline pilots, IT teams, and external technology vendors to define and execute a long-term vision for pilot-facing digital products.

• Lead product teams responsible for the strategy, development, deployment, support, and continuous improvement of mission-critical pilot-facing Electronic Flight Bag (EFB) applications, mobile platforms, and supporting technologies.
• Establish and execute product vision, strategy, and multi-year roadmaps that align business objectives, operational requirements, technology investments, and user needs.
• Partner with Flight Operations leadership, Delta IT teams, frontline pilots, and cross-divisional stakeholders to identify opportunities, gather feedback, prioritize enhancements, and deliver impactful technology solutions.
• Own prioritization decisions across the EFB portfolio, balancing operational risk, regulatory requirements, technical debt, innovation opportunities, customer experience, and business value.
• Drive product planning activities including quarterly increment planning, annual investment planning, roadmap development, release planning, and execution governance.
• Develop business cases, recommendations, and investment strategies that influence executive-level decisions regarding product priorities, technology modernization efforts, and resource allocation.
• Manage relationships with key technology vendors and partners, including contract negotiations, service-level management, performance reviews, product evaluations, and governance processes.
• Ensure operational readiness and reliability of pilot technology platforms, including business continuity planning, incident response coordination, risk management, and support model effectiveness.
• Monitor product performance and health through operational metrics, customer feedback, adoption trends, reliability measures, and business outcomes, using data to drive continuous improvement decisions.
• Champion user-centered design principles by incorporating pilot feedback and operational insights into product strategy and delivery decisions.
• Collaborate with architecture, cybersecurity, infrastructure, and engineering teams to ensure solutions meet enterprise standards for security, performance scalability, and compliance.
• Communicate product strategy, roadmap progress, risks, and key decisions to leaders at all levels of the organization, building alignment and stakeholder confidence.
• Lead, develop, and coach a high-performing team of product managers, analysts, and technology professionals, fostering a culture of ownership, accountability, innovation, collaboration, and continuous learning.
• Establish team objectives, performance expectations, and talent development plans while supporting employee engagement, career growth, and succession planning.