IT System Administrator

The Systems Administrator will ensure that First Key Homes’ IT infrastructure is optimized, maintained and secured. This role will analyze infrastructure needs, coordinate the implementation of solutions and equipment, monitor systems and networks and troubleshoot matters to ensure performance optimization and security.

• Assists in themaintenanceandoptimization ofcompany
  
  Workstationsandvariousinfrastructure:
• Assists in endpoint management and patch management of Workstations:
• Leverages tools to deploy patches and applications to endpoints:
• Workstations –Endpoint Central, Intune
• Assess system performance and availability and recommend improvements
• Use various monitoring, logging and performance tools to verify high system performance and availability within a 24x7 environment.
• N-Able,Endpoint Central, Intune
• Note issues with performance& availability and draft proposals for Leadership on steps to rectify
• Assists in management ofsystem images (Golden Images) and troubleshooting imaging system issues
• Perform installations, upgrades and configurations of various hardware and software platforms
• Perform user-level-support in FKH’s Azure Virtual Desktop VDI environments
• Assist in supporting Telecom needs
• Ensure data is handled, transferred, or processed according to legal and company guidelines
• Provide escalated support and guidance to IT Support Team when necessary
• Assist in developing IT policies and practices
• Work with Cybersecurity team to monitor and rectify vulnerabilities (vulnerability management)
• Understanding of basic Networking principles:
• TCP/IP, DNS, VLAN, DHCP
• Work alongside team-members to complete office moves and deployment of equipment to field offices.

Thisbrief summaryis not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily working indoors, office environment.
• Average of 5-10% travel (2-4 times per year).
• May sit for several hours at a time.
• Repetitive use of hands to operate computers, printers, and copiers.

• Bachelor’s degree in Computer Science,Information Technologyor equivalent work experience and/or education
• Understanding of Patch Management for Endpoints and Servers
• Understanding of DR practices, specifically within Azure (Backup, Site Recovery)
• Experience delivering compliance metrics (% to target)
• Active Directory – Group Policy, AD U&C, DNS, DHCP
• Minimum2-years’ experience as aSystems Administrator, Desktop Support Engineer or similar role
• High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Hands-on experience with Windows(10,11, Server)/Mac OS environments

• Certification in Microsoft or similar technologies
• Experience working in property management, real estate or similar industry
• Experience working in fast pace, high-growth company
• Hands-on experience in Business Continuity planning
• Hands-on experience in application integrations, such as SSO
• Direct experience drafting policies in various IT operational topics
• Hands-on experience in performing migrations, such as moving a workload into Azure
• Experience in configuring and managing advanced backup platforms (Synology, Veeam, etc.)

• Computers— Knowledge of computer/server hardware and software, including applications.
• Proficiency with troubleshooting technical issues of various levels
• Skilled…