Enterprise Engineer

Summary Of Purpose

The Engineer in Client Services and Infrastructure Operations is responsible for implementing, securing, administering, and supporting enterprise-level client infrastructure, access management, identity, and endpoint solutions. The Engineer provides technical expertise in endpoint management, cybersecurity, service management, software asset management, automation, and end-user computing technologies to ensure secure, reliable, and efficient IT client operations. As a core member of the Client Services Second Level Team, the incumbent supports, secures, and enhances critical enterprise platforms and infrastructure.

• Designs, deploys, maintains, and supports enterprise endpoint computing solutions, including workstation image builds, hardware lifecycle management, operating system configuration, mobile device management, and endpoint standardization to ensure secure, reliable, and efficient user computing environments
• Administers and supports enterprise identity, access, and endpoint management platforms, including Microsoft Entra , Intune, Group Policy, privileged access management solutions, and related technologies; develops and enforces device, user, and security policies to maintain compliance and protect organizational assets
• Provides subject matter expertise, administration, and operational support for endpoint security and remote support technologies, including Microsoft Defender, Arctic Wolf, Beyond Trust Remote Support, and related cybersecurity tools; monitors, responds to, and mitigates risks impacting endpoint and user security
• Manages software asset, licensing, and vendor-supported technology programs, including Microsoft volume licensing, Adobe licensing, and third-party software licensing; ensures license compliance, optimizes software utilization, and supports procurement, renewals, and audit activities
• Administers, configures, and enhances Service Now and related service management platforms, including workflow configuration, integrations, reporting, scripting, and application development; develops automation solutions using Power Shell and other scripting technologies to improve service delivery, operational efficiency, and system reliability
• Evaluates emerging endpoint, security, automation, and digital workplace technologies through research, testing, and proof-of-concept activities; collaborates with IT teams, business stakeholders, vendors, and external partners to implement innovative solutions, support organizational objectives, and drive continuous improvement.
• Provides feedback to and mentors Service Desk Co-ops
• Performs other duties as assigned

• Demonstrated knowledge and proficiency in Linux, Microsoft, operating systems
• Demonstrated knowledge and proficiency in IT Security principles and concepts
• Demonstrated knowledge in Cloud Technologies and Infrastructure Architecture principles
• Demonstrates strong knowledge of client infrastructure management, security, and enterprise-level IT support, leading important initiatives, offering guidance to team members, and promoting innovation and strategic improvements within the organization
• Advanced ability to communicate complex information in a clear and understandable manner to stakeholders
• Ability to lead diverse teams to achieve common goals, while mentoring team members
• Demonstrates advanced planning, organizational, and time management skills, leading multiple projects, guiding team members, and driving strategic initiatives to achieve organizational goals
• Strong ability to conduct research, gather information, and stay current with industry trends and best practices to influence change within relevant specialty area
• Advanced ability to analyze data,…