D365 CRM Business​/Systems Analyst

Position: D365 CRM Business / Systems Analyst
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Job Description

Role Overview We are seeking a highly skilled Technical Business Analyst with expertise in retail banking and payment systems and hands-on experience with Microsoft Dynamics 365 applications. This hybrid role bridges business needs and technical solutions, ensuring successful delivery of banking and payment-related projects leveraging Dynamics 365.

Key Responsibilities
• Business Requirement Gathering:
Collaborate with stakeholders to elicit, document, and validate requirements for retail banking and payment processes.
• Azure Dev Ops Backlog Refinement:
Maintain and refine user stories, acceptance criteria, and prioritize backlog items for development teams.
• Solution Design Support:
Translate business needs into functional specifications for Dynamics 365 modules (Finance, Customer Service, Payments).
• Process Mapping & Optimization:
Analyze workflows, identify gaps, and recommend improvements aligned with industry best practices.
• Integration & Data Management:
Support integration of Dynamics 365 with core banking systems, payment gateways, and third-party applications.
• Testing & Quality Assurance:
Develop test cases, coordinate UAT, and ensure solutions meet functional and regulatory requirements.
• Documentation & Training:
Prepare user guides, process documentation, and deliver training sessions for end-users.
• Compliance & Security:
Ensure adherence to banking regulations, PCI DSS standards, and data privacy requirements.

Required

Skills & Qualifications
•

Education:

Bachelor's degree in Business, Finance, Computer Science, or related field.
•

Experience:

o 5+ years as a Business Analyst in retail banking or payments domain.o 3+ years working with Microsoft Dynamics 365 (Finance & Operations, Customer Engagement).
• Technical

Skills:

o Strong understanding of payment systems, card processing, and banking operations.o Familiarity with Azure Dev Ops, API integrations, data migration, and SQL.
•

Soft Skills:

Excellent communication, stakeholder management, and problem-solving abilities.

Preferred Qualifications
• Experience with Agile methodology and tools (Jira, Azure Dev Ops).
• Knowledge of ISO 20022, SWIFT, and ACH payment standards.
• Microsoft certifications in Dynamics 365.'The base compensation range for this role in the posted location is 100000 - 128989

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation  addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions,…