Director, Demand & Customer Experience, Fuel Technologies; RightAngle

Race Trac Company Overview

Job Description:

Role Summary

The Director of Demand and Customer Experience, Fuels & Energy serves as the strategic technology partner to Race Trac’s Fuels & Energy organization. This leader aligns technology investments with business priorities, driving digital transformation, operational efficiency, customer experience improvements, and long-term growth. The role oversees product strategy, technology roadmaps, demand management, and the optimization of key platforms including Right Angle and Salesforce while identifying opportunities to leverage AI and automation across the business.

This Director will partner with the Supply and Freight Director to create a cohesive architecture that helps business balance supply, demand, and delivery signals.

Key Responsibilities

• Partner with Fuels & Energy leadership to align technology strategy with business goals and operational priorities.

• Develop and execute the technology roadmap supporting trading, supply, logistics, pricing, and customer engagement functions.

• Lead demand management, prioritization, and delivery of technology initiatives that drive business value.

• Oversee enhancement and optimization of Right Angle and Salesforce platforms.

• Identify opportunities to leverage AI, predictive analytics, and automation to improve efficiency, decision-making, and customer experience.

• Lead product ownership, business analysis, and system administration teams while fostering a high-performing culture.

• Partner across IT, Data, Architecture, Infrastructure, Cybersecurity, and vendor teams to deliver scalable solutions.

• Establish KPIs and performance metrics to measure technology effectiveness, operational improvements, and business outcomes.

Success Measures (First 6-12 Months)

• Build strong partnerships with Fuels & Energy and IT leadership.

• Develop and gain alignment on a strategic technology roadmap.

• Improve demand management, prioritization, and governance processes.

• Deliver meaningful enhancements across Right Angle and Salesforce.

• Identify and implement AI or automation opportunities that improve operational efficiency.

• Establish measurable KPIs demonstrating business value and customer experience improvements.

Required Skills & Experience

• Bachelor’s degree or equivalent professional experience.

• 10+ years supporting Fuels & Energy technology solutions, enterprise applications, or business systems.

• 5+ years of leadership experience managing product, business analysis, or enterprise application teams.

• Significant hands-on experience with Right Angle
  .

• Salesforce experience supporting customer engagement and operational workflows.

• Strong Fuels & Energy industry expertise, including trading, supply, logistics, pricing, settlements, and risk management.

• Experience developing technology roadmaps and leading cross-functional initiatives.

• Proven ability to influence stakeholders across business and technology teams.

• Strong communication, collaboration, and executive presence.

Preferred Skills

• Experience leveraging AI, machine learning, predictive analytics, or intelligent automation.

• Agile, product management, and business process improvement experience.

• Enterprise system integration and digital transformation experience.

• Vendor management and change management experience.

• Experience developing reporting, analytics, and performance measurement frameworks.

Fueled by Growth, Driven by You

At Race Trac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passionforserving others every day. We support each other, celebrate wins big and small, and create opportunitiesforgrowth at every level. With four operating divisions Race Trac, Race Way,…