Bilingual PMO Support Specialist; English​/Spanish

Bilingual PMO Support Specialist (English/Spanish)

Location:

Atlanta, GAThe PMO Support Specialist is the operational backbone of RELEX's Global Project Management Office. This role owns the setup, maintenance, and lifecycle administration of customer project infrastructure across our core delivery toolchain — primarily Jira, Open Air, and Smartsheet — enabling project managers, consultants, and delivery leaders to operate efficiently from project kick-off through to continuous service handover.

Acting as the primary support interface for delivery teams globally, including our Spanish-speaking markets across Latin America and Spain, the PMO Support Specialist resolves tooling requests, maintains data integrity across systems, and drives process improvements to reduce manual overhead t you'll be doing:

As a Bilingual PMO Support Specialist, you will play a crucial role in providing support to end users within the customer operations department, with particular focus on serving our Spanish-speaking stakeholders and delivery teams. Your responsibilities will include:

Project & System Administration Set up, configure, and maintain Jira continuous service and implementation projects — including customer organizations, user access, SLA configuration, and automation rules

Create and manage projects in Open Air, including resource assignments, project hierarchies, and hour transfers between projects

Maintain Smartsheet project records in sync with Jira and Open Air throughout the project lifecycle

Execute customer re-namings and transitions across all systems (Jira, Open Air, Customer DB, BI reporting) in coordination with Accounts Receivable and the BI team Project Lifecycle Support Support project creation at kick-off and closure at go-live, including pre-closure handover requests to the support team Maintain and update project templates (standard implementation and partner-primed) as processes evolve

Manage partner project manager access to Open Air on RELEX-primed projects

Coordinate ticket routing and automation setup for hybrid implementation/support scenarios at project handover

Stakeholder Support & Service Serve as the first-line response to the global #help-global-pmo channel, triaging and resolving tooling and system requests from project managers and delivery leaders

Provide bilingual (English/Spanish) support to project managers, consultants, and delivery leaders across Latin America and Spain, translating and clarifying PMO processes and system guidance as needed

Act as a liaison between global PMO processes and Spanish-speaking regional teams, ensuring accurate communication and reducing friction from language barriers

Provide clear guidance, in either language, on PMO scope, escalation paths, and relevant forms/portals for requests outside PMO ownership

Collaborate with cross-functional teams — AR, BI, RELEX Support, and Partner Success — to resolve multi-system issues

Process Improvement & Automation Identify and implement automation opportunities within Jira to reduce manual administration (e.g., automatic assignees, ticket routing, SLA triggers)
Contribute to the PMO team's automation roadmap, including automating monthly clock and reporting activities

Maintain process documentation and update knowledge base articles as systems and workflows change, including Spanish-language versions of key resources where needed

Adapt PMO processes, documentation, and system configurations as business priorities and organization needs evolve

What you'll bring to the table:

Professional fluency in both English and Spanish (spoken and written) is required — you'll be the go-to bridge for Spanish-speaking delivery teams and stakeholders2+ years of experience in a systems administration, PMO support, project…