Data Assurance Coordinator - Baseball

Department: Operations - Baseball

Reports to: Operations Manager / League Operations Lead/ Senior Lead
Contract: Full-Time, Permanent

Salary: 47,423 - 63,231
Location: Atlanta, GA

The Data Assurance Coordinator serves as the operational owner, ensuring technical readiness, operational consistency, and effective cross-functional coordination across live baseball operations. Acting as the primary liaison between Operations, Technical Operations, and other support teams, this role drives issue resolution, owns operational documentation, identifies recurring trends, and supports continuous improvement initiatives.

The Data Assurance Coordinator provides operational oversight beyond the live shift by coordinating technical escalations, maintaining operational processes, and ensuring teams have the tools, documentation, and information needed to consistently deliver high-quality live operations.

• Operational Readiness: Own operational readiness, workflow accuracy, and standard operating procedures (SOPs) across assigned baseball leagues and data pipelines.

• Frontline Technical Ownership: Serve as the primary Operations liaison for technical, hardware, software, and post-process data delivery issues, driving resolution across the live delivery lifecycle.

• Incident Escalation & Troubleshooting: Perform first-level troubleshooting on software, hardware, and operational systems, ensuring diagnostic steps are thoroughly documented before escalating to Engineering.

• System & Data Pipeline Monitoring: Monitor system health, server performance, hardware status, data transfer tools, technical dashboards, and alerts to proactively catch and resolve live degradations.

• Issue Reporting & Root Cause Analysis: Investigate, document, and report hardware failures and system bugs to facilitate rapid resolution and support long-term system health.

• Cross-Functional Collaboration: Partner closely with Operations Supervisors, Technical Operations, Product, HQA, and Engineering teams to coordinate issue resolution and platform enhancements.

• SOP & Knowledge Base Ownership: Develop and maintain up-to-date operational documentation, troubleshooting guides, standard operating procedures, and internal knowledge base content.

• Continuous Process Improvement: Identify operational bottlenecks, track recurring technical trends, and recommend long-term workflow and platform enhancements.

• Tech Rollout & Integration: Support the testing, rollout, and team adoption of new operational tools, tracking technologies, software updates, and system enhancements.

• Peer Leadership & Subject Matter Support: Act as a technical subject matter expert providing guidance to Operators and Supervisors, while supporting fellow Coordinators during high-volume periods or major incidents.

In Season

The Operations Coordinator serves as a key operational and technical resource, connecting frontline Operations with Technical Operations, Field Service, and other cross-functional teams. The role supports day-to-day operational delivery by monitoring system and data health, troubleshooting issues within defined procedures, coordinating technical and hardware escalations, and ensuring clear communication and documentation. Coordinators identify recurring issues, operational gaps, and opportunities for improvement, helping drive issues through resolution and ensuring consistent processes across the team.

This role provides technical and operational support to Supervisors and Operators while maintaining clear ownership and escalation paths.

Off-season

During the off-season, the Operations Coordinator shifts from primarily supporting live operations to project-based work, system maintenance, and operational…