Senior IT Business Analyst

Job Description

Job Title: Advisory IT Business Analyst

Location: Hybrid in Atlanta, GA

Duration: 6-12 months

Work authorization: USC or GC.

• Oversee the demand management of IT/SaaS solutions and integrations for North America's HR business needs.
• Act as a strategic partner, maintaining strong relationships with stakeholders by listening actively, understanding, and clarifying their needs.
• Collaborate with process owners and key users on Change Management initiatives.
• Facilitate and manage requirements and design workshops, covering planning, design, testing, training, knowledge transfer, and implementation or system enhancements.
• Create functional and program specifications, and handle design, testing, implementation, support, and maintenance of application enhancements.
• Evaluate the impact of new solutions and contribute to the development of change management strategies.
• Follow and adhere to Project Management Processes.
• Serve as the primary point of contact for management, end-users, and technical teams concerning the mentioned systems.
• Provide functional support to end-users and manage user inquiries.
• Coordinate the research, planning, and implementation of software fixes.
• Investigate and resolve technical issues, conducting root cause analysis and identifying recommendations for resolution.
• Participate in SaaS Platform selections and service contract negotiations.
• Responsible for ensuring systems compliance.
• Maintain documentation, including lessons learned, best practices, and quality improvement efforts.
• Keep senior management informed about the status of ongoing work.
• Define and comply with processes to maintain high availability and stability of application/system.
• Timely resolution of Problems and Issues.
• Accurate and timely completion of assigned work/activities.
• Adequately plan for and execute training of end users.

• Bachelor's degree in Computer Engineering and/or Masters in MIS
• 8+ years of IT Industry Experience
• PMP preferred
• Experienced in supporting enterprise HRIS or SaaS platforms (Workday, Oracle HCM, Success Factors, UKG, ADP, or similar)
• Experienced in gathering business requirements and facilitating stakeholder/design workshops for enterprise applications
• Experienced in managing application enhancements, testing, implementation, and end-user support for enterprise systems
• Experienced in working with SaaS integrations, enterprise application support, or system troubleshooting/root cause analysis
• Experienced in serving as a liaison between business stakeholders, end users, and technical/IT teams
• Experienced in supporting change management initiatives, user training, and process improvement efforts
• Experienced in working within formal project management methodologies (PMP, Agile, Waterfall, ITIL, etc.)

Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.