Enterprise Production Services Consultant Job Atlanta area,Georgia USA,IT/Tech

Please review the following job description:

Monitors, coordinates, escalates, and supports restoration activities for enterprise technology services to ensure operational stability and minimize business impact. Serves as a central point of coordination during technology incidents, major incidents, service degradations, and operational events. Leverages expertise in technology incident management, operational monitoring, stakeholder communications, and cross-functional coordination to support service availability, recovery efforts, operational readiness, and continuous improvement initiatives.

Job Description

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H‑1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN‑1 or TN‑2, E‑3, O‑1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Delivers technology operations for assigned systems or services, working independently under general supervision to meet targets for performance, availability, reliability, and security.

Owns and executes defined processes within the area of responsibility, contributing to the development and maintenance of technology standards, runbooks, and governance patterns, and applying them consistently to reduce risk, support compliance, and improve dayday operations.

Leads components of larger initiatives or moderately complex efforts within the job area by planning, designing, and implementing technical solutions and operational improvements, collaborating with other teams and, where appropriate, coordinating tasks for lower level technical professionals.

Demonstrates innovative thinking by analyzing current tools and processes, evaluating emerging technologies, automation, and optimization techniques, and implementing changes that improve efficiency, reliability, or supportability for owned services.

Provides technical guidance and informal coaching to teammates by participating in design and code reviews, assisting with complex troubleshooting, and sharing best practices, patterns, and documentation.

Translates technical and business requirements into practical implementation plans, offering recommendations that support enhancements to products, services, or operational practices.

Collaborates with vendors, partners, and adjacent teams to support integration, solution design, and adherence to operational and architectural expectations.

Monitors and analyzes operational metrics, logs, and observability data for owned services, using deep analysis to identify issues, propose remediation options, and drive continuous improvement activities that materially affect jobarea performance.

Serves as a technical contact point for vendors, partners, and adjacent teams on assigned solutions or services, collaborating on design and integration choices and helping ensure they align with established operational and architectural expectations.

May perform incident response for medium‑to‑high priority issues, including identification, triage, troubleshooting, and restoration, while collaborating across teams to diagnose root causes and implement long‑term fixes.

Contributes to the design and maintenance of incident management, disaster recovery, and business continuity procedures for the assigned domain, and may lead technical investigation and resolution for significant incidents within area of responsibility.

Qualifications

Required…