Director, Product & CX - Home Services

Position Summary

As Director of Product & CX, you will lead and develop a team of Product Managers and leaders of Product Management responsible for defining and executing a digital roadmap for the B2C Home Services experience and supporting platforms.

You will be responsible for product management strategy and operating model to promote product management excellence across teams, defining and executing high-impact product roadmaps, and harness emerging technologies, including multimodal AI, agentic AI, image processing, NLP, and 3D spatial tools. You will lead across organizational boundaries, and influence executive leadership to prioritize initiatives that drive measurable financial outcomes.

• DIY spatial measurement

• Interactive visualization

• Vendor third-party application workforce coordination

• Connection points to CRMs

• Field workforce applications

• Knowledge of online experiences for Services and Installations

This role requires deep expertise in digital product management, with a primary focus on driving product strategy and defining clear roadmaps. It also requires a strong understanding of how to leverage generative and agentic AI to accelerate that strategy, delivering innovative, scalable solutions that improve customer and associate experiences and generate high ROI.

• Product Management Expertise: Applies business domain and product management expertise to drive the overall product strategy for a particular business domain, create growth for the business, and deliver value for our customers

• Drive Innovation & Strategy :
  Define and deliver multi-year roadmap that transforms customer experience, lead generation, visualization, and workforce coordination while driving measurable business outcomes.

• Build High-Performing Teams :
  Attract and develop high-performing teams, elevating technical capability and embedding AI-first product management practices.

• Foster Collaboration :
  Partner closely with Product, Engineering, Data Science, UX, business partners, and merchants to align priorities, challenge conventional thinking, and deliver innovative solutions enabled by emerging technologies.

• Optimize Time-to-Value :
  Leverage AI and automation to modernize product management processes, accelerate delivery, and improve organizational agility.

• Business Acumen :
  Quick learner who partners across the business and finance to develop data-driven customer and financial outcomes that prioritize investments to maximize investments and deliver measurable results.

• Executive Presentation & Communication: Prepare and deliver clear, persuasive presentations to executive leadership, articulating complex technical concepts, business cases, and strategic roadmaps tailored precisely to the audience.

• Value-Based Prioritization: Master the art of cross-functional influence by anchoring product decisions, feature selection, and resource allocation in rigorous financial analysis, unit economics, and margin expansion.

• Financial Acumen: Establish frameworks to rapidly prototype and stress-test emerging technical concepts against near-term business ROI before committing engineering and data science resources.

• Cross-Functional Problem Solving: Apply deep technical domain knowledge to solve complex operational friction points across customer, provider, and field workforce touchpoints.

• Champion organizational change management, guiding cross-functional teams and operational partners through seamless adoption of Human-in-the-Loop (HITL) workflows and AI-assisted execution.

• Multimodal Technology Assessment: Critically evaluate and deploy emerging multimodal capabilities-fusing Image Processing (blueprint parsing, visual catalog matching) and Natural Language Processing (NLP) (intent modeling, plain-English schema mapping) with 3D spatial data.

• Inventive Tool Creation: Guide Product, Data Science, and Engineering teams in building dynamic automated API generation.

• Cross-Functional AI Fluency (Product, Engineering, Data Science & UX): Possesses the depth of knowledge in Generative AI, Data Science paradigms, Multimodal RAG, and Agentic Architectures needed to earn credibility with senior engineering and data science leaders while challenging teams to think bigger.

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