Interpreter | Shifts

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PRN

To facilitate communication between Limited English Proficiency speakers, deaf, or hard of hearing patients and families, and medical center staff by providing accurate, comprehensive, and professional medical interpreting services in-person or by phone or video remote. To proactively support the efforts that ensures delivery of safe patient care and services and to promote a safe environment at Children's.

• Minimum of 2 years of experience as an Interpreter in a healthcare or health related setting.
• Pediatric experience preferred
• Experience interpreting for a multi-disciplinary provider team
• Experience with written translation preferred

• Must pass the medical interpreters skills assessment administered by a third party such as ALTA or another Children’s approved medical interpreting certifying body

• High school diploma or equivalent required
• Associate degree preferred or equivalent combination of education and experience

• Training or Certificate in Interpretation/Translation or a related field from an accredited institution or program preferred within 30 days of hire. (Minimum 40 hours preferred, i.e., Bridging the Gap, GA Perimeter College, etc.)
• For Sign Language Interpreters Only:
  Certified member of The Registry for Interpreters for the Deaf, Inc. (RID) via National Interpreter Certification (NIC) or credentialed by the National Association for the Deaf (NAD) any other RID recognized certification, preferred

• Understands and verbalizes medical terminology and disease processes in English and target language
• Demonstrates proficiency in both English and target language required
• Understands the socio-political and linguistic disadvantages of patient populations that impact communication and their understanding of medical care
• Knowledge of cultural advocacy to address dialectal difference, cultural beliefs and practices, and social norms related to healthcare decisions, within the boundaries of the medical interpreter

• Facilitates communication between patient/family and provider by rendering accurate and complete interpretation of the message.
• Adheres to generally accepted interpreter ethics principles such as NCIHC's National Code of Ethics for Interpreters in Health Care, IMIA's Code of Ethics, and RID's Code of Professional Conduct.
• Provides limited but accurate translation services, effectively writing in English and target language for discharge instructions and other ad hoc patient-specific information, as needed.
• Supports performance improvement goals by successfully recording patient/family interpreted encounters on a consistent basis.
• Interprets information at the patient/family’s level of understanding, recognizing non-verbal communication and cultural patterns, recognizing, and using appropriate interventions regarding health literacy.
• Effectively transitions from 1st person interpreting to 3rd person interpreting when needed to provide a social and developmentally appropriate interpretation.
• Recognizes the complexity of the clinical encounter and language barrier by identifying cues regarding level of understanding and/or need for clarification.
• Able to employ clarification techniques to improve understanding of meaning in relation to cultural, social, and linguistic differences of the message.
• Sets tone of the encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas…