Technical Field Support

Technical Field Support W.W.Williams Company

Address: 2849 Moreland Avenue Southeast, Atlanta, GA, 30315, US

Schedule:

Full time

Job Type: Permanent

Technical Field Support Opportunity

Summary:

The Technical Field Support role will provide internal and external product and technical support for a specific power generation, heavy-duty diesel product line, or other OEM products by performing the following duties.

• Schedules and conducts Branch training for power products.
• Compares the training levels of the technician to factory-determined training requirements, identifying areas of improvement for skills and training.
• Works directly with customers to resolve any product failures or diagnostic issues.
• Supports new product and service sales team with technical expertise.
• Develops and instructs service and sales teams on the use of manufacturer-developed software.
• Ensures the branch is properly tooled to handle all service situations.
• Communicates any product changes or information.
• Directly communicates with suppliers.

• Associate's degree or related experience/training
• Strong written and verbal communication skills
• Ability to identify and implement process efficiencies
• Computer and software skills including Excel and the Microsoft Office Suite.

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance, 401k with a Company Match
• Company Paid Training

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.