Analyst, Menu Management; POS

Job Overview

To serve as a member of the Buffalo Wild Wings Technology Menu Management Team with a specialization in Kiosks, POS & Delivery. Responsible for building and managing menu items, item exceptions, promotions, discounts, coupons, and custom configurations while serving as a liaison between various internal teams and digital vendors. Ensure the stability, integrity, and efficient operation of corporate and/or franchise restaurant delivery systems, which will ensure high levels of system availability and customer satisfaction, while optimizing usage of hardware and software resources.

• Administer approved menus & prices on all required computer applications including, but not limited to the NCR suite of products:
  Aloha, Aloha Menu, along with Altametrics, Multi-Brand Digital Platform (MBDP), and the Restaurant Admin Portal (RAP).
• Partner with key departments outside of IT, such as Digital, Operations, and Marketing to define, establish and implement best practices and procedures for Delivery, Online Ordering, Mobile Ordering, and Loyalty platforms (e.g., database management, integration analysis, and platform support).
• Provide escalation support of all restaurants as relates to POS system, online ordering system, third‑party delivery (3PD) integration, and any designated system that a need is developed for, using the designated support desk software.
• Perform quality assurance (QA) processes to ensure superior system updates and changes are deployed into the production environment.
• Liaise between the menu management team and Itsa Checkmate for all third‑party delivery menu creations, updates, and pricing updates.
• Act as Subject Matter Expert (SME) for POS menu configuration, online ordering menu configuration, as well as the Itsa Checkmate 3PD relationship.
• Develop and provide documentation and training processes to enhance the skill level of other Technical Support IT/Service Desk Staff.
• Communicate and collaborate with coworkers, management, franchisees, operators, and others in a courteous and professional manner.
• Use decision‑making and negotiation skills.
• Maintain a team orientation and positive attitude.
• Collaborate with all internal and external teams to gather the appropriate requirements in order to roll out technology programs.
• Plan effectively and multitask.
• Utilize time‑management and organization skills to achieve aggressive deadlines; set priorities and maintain organizational and filing systems.
• Respond promptly to others to ensure open and timely communication.
• Complete other important duties and responsibilities as needed.

• 4‑Year degree or equivalent experience.
• Minimum 5 years combined point of sale use & administration experience required.
• Minimum 2 years of cross‑functional project team SME experience, including ownership of sub‑projects and activities required.
• Inventory management expertise is required.
• Familiarity with the project life cycle required.

• 2 years of cross‑functional project team SME experience, including ownership of sub‑projects and activities required.
• Must be a clear and concise communicator.
• Clear communication to all levels of the organization in written, verbal and telephone forms.
• Good problem‑solving skills in a fast‑paced environment.
• Ability to establish and maintain harmonious working relationships with others.
• Exceptional organization, communication skills, and keen attention to detail.
• Ability to meet deadlines and make sound decisions based on data and stakeholder feedback.
• Ability to work cross‑functionally within an organization.
• Intermediate‑level skills using JIRA and Confluence.
• Intermediate level skills with Microsoft Office Outlook, PowerPoint & Word.
• Expert‑level skills with Microsoft Office Excel.
• Reporting skills using enterprise BI tools (Crystal Reports, Microstrategy (BiziQ) or any other reporting tool), ideally some SQL experience.
• Analyze problems and escape issues in a timely manner for quick resolution.
• Strong presentation skills.
• Team focused.
• Enthusiastic about managing projects and working with people.