Mission Control Power​/Environmental Technician

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

Act as primary point of contact for event and incident investigations

Actively monitor Switch infrastructure using various applications

Detect, diagnose, and respond to a variety of alarms to ensure the remediation of events with particular attention given to procedures and special instructions

Accurately document and track all actions and activities

Provide input and feedback for the use and optimization of tools, processes and procedures within Switch Mission Control

Troubleshoot, evaluate and facilitate best solutions as well as understand and execute appropriate escalation and notification procedures utilizing sound judgement

Provide quality, timely and accurate end-to-end external support of any issues within functional area of responsibility

Communicate effectively with internal and external customers

Support the Datacenter Operations Facilities teams by providing technical support as needed and following procedures for maintenance and service requests

Maintain Switch Datacenter and Mission Control Operations by following company procedures and policies to provide a safe and productive environment

Complete assigned duties as requested. Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company

Participate in job related training programs and meetings to continually refresh and update knowledge

Required to work a flexible schedule according to business needs/events (to include, but not limited to nights and weekends and/or shift rotation)

Punctual and reliable

Ability to effectively manage deadlines

Display strong organizational skills

Efficiently interact with computing systems and proficient with computer and keyboard skill

Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism

Excellent oral and written communication and interpersonal skills using methods such as direct contact, phone, email and instant messaging as well as documentation/tracking incidents in the ticketing system. Must be able to accurately communicate complex issues using easy to understand terminology

Functional understanding of electrical and mechanical systems that may be deployed in a data center environment or mission critical facility (hospital, nuclear plant). This may include electrical feeders, transformers, generators, switch gear, UPS systems, DC power systems, ATS/STS units, PDU units, air handling units, fluid coolers, and fire suppression systems

Computer Equipment and Software:

Computer literate with an emphasis on Microsoft Office Suite

Education and Experience:

Certification:

Osha 10 – required within 6 months

Comp TIA A+ recommended

2+ years of experience within the Information Technology field or related educational background which includes troubleshooting and critical path creation that leads to problem resolution as well as demonstrated ability to investigate complex events

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The data center is a 24 hour/7-day operation. This position requires the ability to work effectively under pressure and multi-task and manage multiple projects simultaneously. This person…