Data Center Operations Specialist II

SUMMARY

This position is responsible for media preparation, fulfillment verification processing, schedule loading, issue recognition and communication for the advertising sales back office. This position will work closely with other back office departments, sales support teams, vendors, and partners to ensure the highest levels of Media fulfillment occur. Reports to Operations Supervisor.

• Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback.
• Responsible for coordinating/supporting issue communications.
• Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems.
• Responsible for proper encode of local advertisements for long form or short form digital insertion system.
• Able to make necessary adjustment to pre-roll times, Audio and Video levels with regards to the insertion equipment to maintain good on air quality.
• Monitors all networks that air local advertising for audio and video quality.
• Communicate all equipment failures and technical errors.
• Work with external ad partners on actively identifying and resolving systemic playback issues.

This position follows a hybrid (one day per week) work schedule of Wednesday through Sunday, 5:00 AM – 2:00 PM. Schedule and work arrangement are subject to change based on business needs.

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS Diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
• Requires strong knowledge of Technical troubleshooting skills and Ability to identify, document, and elevate hardware/software issues.
• Experience working with technical support teams or vendors to resolve problems.
• Familiarity with digital media encoding and ad insertion systems.
• Excellent presentation, and collaborative skills to work effectively with teams throughout organization.

• Experience in broadcast television, cable, streaming, or media operations environments.