Project Manager- Network Access Service Delivery

This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position will manage the implementation and on-boarding projects of Momentum hosted VoIP, High Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutional customers.

This role will primarily be responsible for managing the entire project of on-boarding new customers including overseeing and maintaining targeted project installation timelines and objectives to ensure a successful transition to our products and services.

This position can be fully remote.

Essential Duties and Responsibilities

* Set the strategic direction of all projects.

* Detect, identify and resolve sales, contractual or product inaccuracies.

* Set target milestones and deadlines for projects.

* Implement and manage multiple voice projects, simultaneously, using appropriate systems, metrics, tools and techniques.

* Communicate voice feature customization and provide solutions to project related issues.

* Coordinate and communicate with Momentum Field Engineers and Implementation Engineers regarding all aspects of project and voice installations.

* Manage and maintain constant verbal and written (email) communication to customers and Partners and sub-agents.

* Engage other Momentum Departments in order to ensure successful project completion, i.e. Fulfillment, Billing, Software Engineering, Training, Carrier Relations, Technical Support, etc.

Education and Experience

* A four-year undergraduate degree in Business, Sales, or Marketing is preferred.

* Telecommunications experience is preferred.

Knowledge, Skills, and Abilities

Successful candidates will possess and be required to show the following KSAs in this role:

* Critical thinking

* Good, client-oriented communication skills

* Excellent written and verbal communication skills

* Ability to offer and receive constructive feedback

* Including acting on feedback and making changes as requested

* Adaptability and flexibility

* Excellent ability to multitask o Able to work both independently and within a team

* Excellent organizational skills

* Proactive

* Analytical skills

* Conflict resolution skills

* Accuracy and attention to detail

* Time management capabilities

* Capacity to meet milestones and deadlines

* Capacity to manage stressful situations

* Proficient in MS Excel, MS Word, and MS Power Point

* Must have a strong work ethic

* Must be available for after hours and on-call support.

Other

Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e. is consistently at work and on time).