Carrier Account Manager

Carrier Account Manager

Swan Transportation Services
• Operations
• Full-Time
• Atlanta, GA

We are looking for a fast-paced, solution-oriented Carrier Account Manager (CAM) to join our Operations team. This role is responsible for securing carrier capacity, negotiating rates, managing shipment execution, and ensuring high-level service performance from pickup through delivery.

The ideal candidate thrives in a high-pressure environment, communicates with urgency, and can balance operational execution with margin protection. This position plays a critical role in maintaining strong carrier relationships, protecting service reliability, and driving operational efficiency across customer freight.

Build and maintain strong relationships with carriers, dispatchers, and drivers to ensure dependable service and long-term partnership growth

Proactively secure freight coverage 2–5 days in advance while aligning with margin and service expectations

Source carriers, negotiate rates, and secure competitive pricing while balancing profitability and customer needs

Manage shipments from tender through proof of delivery (POD), including:

• Booking execution
• Check calls and tracking
• Appointment management
• Exception resolution
• Post-delivery follow-up

Monitor shipment progress using tracking tools, alarms, and internal SOPs to proactively identify and resolve service risks

Communicate clearly and consistently with internal teams and carriers regarding shipment status, delays, and service concerns

Vet and approve carriers using Highway, FMCSA guidelines, and internal compliance standards

Evaluate carrier performance based on service, communication, reliability, and tracking compliance

Prioritize and grow relationships with preferred carriers across strategic lanes

Collaborate with Account Managers, Customer Account Specialists, and Sales teams to support customer strategy and operational execution

Protect company margin through disciplined execution, proactive planning, and early escalation of service or pricing risks

Make quick, informed decisions based on market conditions, customer urgency, and operational impact

Support after-hours or weekend coverage on a rotating basis as needed

Strong negotiation and relationship-building skills

Ability to multitask and make decisions quickly in a fast-moving environment

Strong communication skills with both internal teams and external partners

High sense of urgency and accountability

Ability to stay organized while managing a high shipment volume

Comfortable handling conflict resolution and service recovery conversations

Strong understanding of truckload operations, carrier management, and transportation market dynamics

Experience working within a TMS and transportation technology platforms preferred

Carrier sourcing and vetting

Negotiation and market strategy

Real-time problem solving

Shipment tracking and operational execution

Margin management

Time management and prioritization

Cross-functional collaboration

System discipline and documentation accuracy

Performance in this role is measured by:

• Margin per load
• Gross margin percentage
• Carrier reuse rate
• On-time pickup and delivery performance
• Tracking and SOP compliance
• Outbound call activity
• Internal collaboration and communication

Quarterly bonus opportunities are tied to team and individual performance metrics, including:

• Team Gross Margin %
• Team Carrier Reuse Rate
• Average Margin per Load
• Individual Gross Margin %

At Swan Transportation Services, we move fast, solve problems collaboratively, and pride ourselves on operational excellence. This role is ideal for someone who enjoys relationship-building, thrives under pressure, and wants to make a direct impact on both customer success and company growth.