Import Coordinator - Entry Writer

Import Coordinator (Entry Writer)

Location: Atlanta, GA

Compensation: $45k ~ $65k/yr

Hours: 9am ~ 6pm

Employment Type: Full-time, onsite

Disclaimer: Applications will only be considered from candidates who meet the listed job-related qualifications. Please review thoroughly before submitting your application.

A logistics and freight forwarding organization is seeking an Import Coordinator / Entry Writer to support import operations, breakbulk shipments, customer service, documentation, and related accounting and reporting functions.

The Import Coordinator / Entry Writer will oversee daily import breakbulk desk activities and ensure timely, accurate processing of inbound air and ocean shipments. This role is responsible for documentation, shipment tracking, customer communication, system updates, and coordination with carriers, vendors, customers, overseas offices, and internal departments. The position will primarily support air breakbulk import operations and provide backup support for import brokerage functions.

• Process air and ocean import shipments, including breakbulk, ISF, and entry-related activities from start to finish
• Manage daily pre-alerts and confirm freight arrival status and ocean document receipt within required time standards
• Receive, review, and process inbound shipment documentation
• Set up and maintain breakbulk shipment files and records
• Track and trace shipments, arrange delivery, complete final billing, and provide proof of delivery
• Communicate shipment status, delays, missing information, and arrival details to customers, carriers, vendors, and overseas offices
• Investigate delays, irregularities, or shipment issues and report concerns to management
• Provide written quotations to customers and share quotation copies with management
• Enter and update customer profile and rate quote information in company systems
• Support customer service, air and ocean import operations, internal reporting, property loss reporting, and special projects
• Perform administrative, recordkeeping, AR/AP, billing, and Excel spreadsheet-related tasks
• Identify potential sales leads or new business opportunities and share them with the sales team
• Provide operational support to team members as needed

Required:

• High school diploma or GED
• Minimum 2 years of related experience
• PC literacy
• Intermediate Microsoft Office, internet, web-based, and job-specific software skills
• Ability to communicate effectively with customers, vendors, employees, and management
• Ability to manage multiple shipment transactions accurately within deadlines
• Strong customer service, documentation, follow-up, and problem‑solving skills
• Ability to work under pressure and maintain stable performance

Preferred:

• Minimum 3 years of logistics, freight forwarding, import, or related industry experience
• Experience with air and ocean import operations, breakbulk shipments, ISF, entries, billing, AR/AP, and shipment documentation
• Excel spreadsheet experience

This role requires strong attention to detail, customer focus, collaboration, and the ability to work with people from diverse professional backgrounds.

For the Air Import Department, if there are flights arriving over the weekend, the employee will be expected to check the shipment status during the weekend and provide basic instructions or updates through the tracking system.

Additional responsibilities may be assigned as needed based on business needs.