Supply Chain Operations Specialist II

Supply Chain Operations Specialist II

Pay Range: $20.63 - $25.75

• Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details, and service needs. Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.
• Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically standard to complex.
• Manage various documents for accuracy; requires operational knowledge of customers, carriers, and procedures. Update various operational/customer data in software systems and applications, work to identify missing or potential operational or service concerns and communicate with appropriate groups as necessary to resolve.
• Utilize databases, logs, and other sources to locate and verify information; information is usually operational in nature, standard to complex.
• Track orders and shipments and assist with tracing as needed; usually more standard, regional or domestic operations. Create and process invoices and review for operational accuracy, and work with customers on questions and payment.
• Assist with running and summarizing operational reports and details; present information to co-workers or supervisors as needed. Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.
• Ensure compliance with company policies and procedures and maintain a safe and effective work environment; assist others with understanding operational items.

Education and Experience:

• High School graduate or GED.
• Five years of office experience in a logistics/transportation environment.

Skills:

• Basic to Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications.
• Utilizes databases and systems to review and verify documentation and information.
• Ability to prepare basic reports, queries, and operational information.
• Ability to track and trace basic shipments or product.

Characteristics:

• Understanding of providers, carriers and services in related supply chain environments.
• Ability to communicate potential concerns or delays.
• Operates in a fast pace and changing environment and in both a team and individual contributor environment.
• Capable of communicating with co-workers to provide and receive direction.

• Competitive Paid Time Off
• 401(k)
• Health insurance
• Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including pet insurance
• Additional company paid life insurance, accident insurance, short- and long-term disability coverage, employee assistance plan, voluntary benefits, AD&D coverage, critical illness, identity theft & legal plan
• Tuition reimbursement program

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA Logistics is a proud equal opportunity employer and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.