Supply Chain Support Specialist

company overview

siteone landscape supply is the largest national distributor of landscaping products across the united states and canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one‑stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

at siteone, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the siteone dna and support for our associates through development programs, benefits, and perks align with our vision to 'be a great place to work for our associates'.

We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join siteone and grow stronger together!

the supply chain support specialist serves as a primary point of contact for stores, distribution centers, and internal supply chain partners, helping ensure the accurate and timely resolution of inventory, claims, and supply chain support requests. This role supports the day‑to‑day execution of the supply chain support team (scst) by managing ticket queues, coordinating issue resolution, and delivering exceptional customer service to internal stakeholders.

the specialist plays a critical role in supporting operational execution and driving positive service outcomes across the supply chain network. Success in this role requires strong communication skills, attention to detail, problem‑solving ability, and a customer‑focused mindset.

• serve as a frontline resource for supply chain support inquiries from stores, distribution centers, and internal business partners.
• deliver professional, timely, and solution‑oriented service across multiple communication channels.
• build collaborative relationships with stakeholders by ensuring consistent follow‑up and ownership of assigned cases.
• manage assigned tickets and workload to meet established service level agreements (slas) and response expectations.
• maintain a customer‑focused approach while balancing operational priorities and business needs.

• investigate and resolve inventory‑related inquiries and discrepancies submitted by stores, distribution centers, and supply chain partners.
• support inventory movement activities by coordinating with stores, distribution centers, transportation providers, and other internal stakeholders.
• maintain accurate records of all support activities, communications, and resolutions within designated systems.
• follow established standard operating procedures (sops) and ensure consistent execution of all support processes.
• contribute to team productivity, quality, and service performance goals.
• assist with testing, training, documentation updates, and process changes as needed.
• participate in continuous improvement efforts by identifying opportunities to improve service, efficiency, and accuracy.
• promote clear, professional, and consistent communication across all channels, reinforcing trust and partnership with internal and external stakeholders

• 2+ years of experience in customer service, retail operations, supply chain support, logistics, inventory control, or a related field.
• experience working with case management, ticketing, inventory, erp, or warehouse management systems.
• strong customer service mindset with a commitment to delivering exceptional support.
• excellent verbal and written communication skills.
• strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• ability to learn and navigate ticketing, inventory management, and enterprise business systems.
• detail‑oriented with the ability to accurately…