Director of Operations

DIRECTOR OF OPERATIONS JOB DESCRIPTION

The Director of Operations at Astral Health & Beauty is a key member of the executive team, responsible for leading the company’s end-to-end operations strategy across order management, inventory, logistics, distribution, quality, and third-party logistics partnerships. This role will drive operational excellence, strengthen scalable processes, improve cost efficiency, and support the company’s continued growth across direct-to-consumer, retail, e-commerce, international, and business-to-business channels.

The Director will bring strong strategic leadership, hands‑on operational expertise, and a continuous improvement mindset to help ensure Astral delivers products accurately, efficiently, and with the high‑quality standards our customers expect. This position reports directly to the CEO.

• Partner with the 3PL provider and internal teams to execute effective inventory control strategies that optimize stock levels, reduce carrying costs, prevent stockouts, and maintain product freshness, quality, and availability.

• Oversee logistics operations, including 3PL warehousing, transportation, distribution, and fulfillment performance, to ensure timely, accurate, and cost‑effective delivery to customers and retail partners.

• Identify, evaluate, and implement operational technologies, ERP capabilities, EDI processes, and supply chain systems that improve visibility, accuracy, reporting, and overall efficiency.

• Establish, monitor, and enforce quality standards across the supply chain, partnering cross‑functionally to maintain product integrity and operational consistency.
• Implement and maintain quality control measures to help ensure products and operational processes comply with applicable industry regulations, customer requirements, and internal standards.

• Oversee the sales order management process to ensure accurate, timely fulfillment across multiple order types, including DTC, B2B, international, retail, and drop ship.
• Manage EDI processes, including onboarding new trading partners, monitoring transaction flow, troubleshooting issues, and improving order accuracy.
• Partner with the 3PL provider and Operations team to review retailer and e‑tailer chargebacks, identify root causes, and implement corrective actions to reduce future deductions.

• Identify opportunities for process optimization, automation, standardization, and efficiency improvements across operations and the supply chain.
• Manage operational budgets, track key performance indicators, identify cost‑reduction opportunities, and optimize resources while maintaining service levels and quality.

• Lead, mentor, and develop a high‑performing operations team, fostering a culture of collaboration, accountability, operational discipline, innovation, and continuous improvement.

• Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration, or a related field required;
  Master’s degree preferred.
• 8–10+ years of progressive operations, supply chain, logistics, order management, or distribution experience, preferably within the health and beauty, consumer goods, retail, or e‑commerce industries.
• Proven leadership experience optimizing supply chain and operations functions, improving service levels, reducing costs, and scaling processes to support business growth.
• Strong negotiation, vendor management, third‑party logistics management, and relationship‑building skills.
• Expertise in demand planning, inventory management, logistics, and distribution strategies.
• Experience with ERP systems, EDI platforms, warehouse management systems, reporting tools, and supply chain software.
• Strong analytical, problem‑solving, communication, project management, and strategic decision‑making abilities.

• A strategic, hands‑on leadership style with the ability to move seamlessly between high‑level planning and day‑to‑day operational execution.
• A continuous improvement mindset, with a proven…